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“Holiday during half term”
Review of Thomas Cook Airlines (UK)


Reviewed 3 weeks ago via mobile

Flight was very good. Chose exit seats so as to have more leg room but we had to pay extra for these which when they say there are no hidden charges I disagree.

Date of travel: November 2018
Thank francis1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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176 - 180 of 11,215 reviews

Reviewed 3 weeks ago

Absolutely ridiculous, I’ve been on many flights and this was ridiculous. The leg room was virtually non existent, it was an A321 (I think), they’d obviously crammed in as many rows of seats as possible, my knees were touching the seat in front.

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Timgreen170862
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

We've flown a few times with Thomas Cook but this time they informed us we'd be flying with Air Tanker. It was the most uncomfortable aeroplane we've ever flown on, the seats were just like bus seats, hard and should've reclined but didn't. For a 10hr flight you need comfortable seats.
The food going out was James Martin, not a lot but tasty. Coming back the food was awful and not James Martin.

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank juneclemit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We were on a flight from Menorca to Bristol schedule to land at 12.15pm but weather was so bad it closed Bristol Airport.
We were diverted to Birmingham and that's where the problems started!!
We were kept on the aircraft for over an hour. When we disembarked there was no information to which conveyor our luggage would be on for collection. By a fluke one of the passengers noticed his luggage on a conveyor which all of us then collected. Both my cases were damaged beyond repair.
When we got through customs there was no information where to find out coach. There was no Thomas Cook reps at the airport so we were left high & dry! No information, No persons from Thomas Cook so No idea of what was going to happen!!!
All the other Travel Companies/Airlines had employees helping their customers, even issuing vouchers for food & drinks.....we had Nothing.
After 6 1/2 hours we were finally pushed into a 12 seater mini bus. When we got to Bristol the driver didn't know his way to the airport so I gave him directions.
We finally got home at 9.45pm after starting our homeward journey at 7.30am that day.
As a company I think Thomas Cook are one of the worst and will never travel with them ever again.
I wrote to them making a complaint but got a standard reply and not offering anything not even an apology.

Date of travel: October 2018
Thank Anthony P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Flight MT2760 called to departure gate early only to be told delayed due to incoming flight waited and waited eventually boarded happy with most untill atleast 2hrs prior to landing asked for a drink from Joel cabin crew was told the bar is closed we have to do a stock take then his attitude and the way he spoke to my wife left her in tears and we fly Thomas cook at least four times a year if it was not the only direct flight that can be booked well in advance we would not fly Thomas cook again unfortunately we have already booked and payed for five more flights

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
1  Thank 336barryf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC