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“Surprise priority booking”
Review of Thomas Cook Airlines (UK)


Reviewed 6 April 2018

Arrived at the airport to find we had a priority booking. Having missed our jet2 flight due to being admitted to hospital and having to wait to be flown home it was a lovely surprise. The airline staff on the check in desk was very,pleasant and helpful. After the wheelchair people boarded the plane we were the next to board and were seated on the first and second rows. There was plenty of room and the seats were fairly comfortable. The flight was a little late taking off. We had free drinks and a free premium James Martin meal which was excellent. Our cases were first off at Manchester Airport which was great. A very comfortable flight and the time passed very quickly. If you can afford priority booking it is well worth it.

Thank Janet C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,781 - 1,785 of 8,545 reviews

Reviewed 6 April 2018 via mobile

We were boarded on time. After 30 minutes the captain announced that we were waiting for the plane to be de-iced and we were currently No12 in the Queue!!
Clearly the captain was well aware of the situation before he boarded us.
It's bad enough being cooped up on an ageing Boeing 757 ( with its long single aisle) with Thomas Cooks notoriously cramped seat configuration, for a 4 hour flight without being sat on it for 2 1/2 hours being serenaded by distressed babies prior to take off.
What other transport system would treat passengers like this?

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Geoff07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2018

We was on a flight that hit turbulence while meals had been given out, while safety is paramount for everyone. This caused a lot of spillages of hot drinks, what I found disappointing was that once the staff were able to resume service they didn't come to ask if anyone needed to clean up the spillages off the trays etc.... infact they went on to do the duty free and didn't even collect the remains of the meal until just prior to us getting off the plane when they normally collect rubbish.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank anti-cliffes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

My friends and I turned up to the airport very excited for our first holiday together and were greeted at the luggage drop off by a very grumpy server. We were polite and conversational, but unfortunately she was very rude and was openly complaining about us to the colleague next to her. So, we started our holiday feeling a bit down trodden. I understand that working in an airport is very stressful, but customer service should still be a priority, especially as this is where the holiday starts for most people. However, from there Thomas Cook provided a great service. The snack selection on board could probably do with a wider variety, but you can pre-order meals, which we regretted as they smelt great! The air hostesses and stewards were lovely and provided a great service. The seats provided plenty of leg room and were perfectly comfortable. I would fly with Thomas Cook again and would just hope for some better service in the airport.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
Thank SarahUK93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2018

This was the first flight with Thomas Cook for a few years and it has drastically diminished in quality since then. The food on offer is much smaller in portion size and little choice. We paid extra for the 6 seats to be together and for extra leg room which we did not get for some reason. You now have to pay for everything including extra TV channels which used to give you a lot more options. I think £5.00 per head was despicable. There were not many programs to watch and only 1 episode of TV sitcoms. For a 9 hour flight this was not professional. You were given 1 bottle of water for the whole flight and when tea and coffee was provided with your meal there was no offer of a refill. Our grandchildren were extremely dehydrated. The staff were quite abrupt and less tolerant when trying to manoeuvre a 6 year old to the toilet. We were very disappointed with this outward flight which was their first time in an aeroplane. The flight seemed all about generating income than making people happy and encouraging them to fly again with Thomas Cook.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
2  Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC