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“Less comfortable than the outward flight”
Review of Thomas Cook Airlines (UK)


Reviewed 20 October 2017

Wednesday 18th of October and our return Thomas Cook flight TM1721 to Stanstead was due to depart from Rhodes Airport at 19.30 and scheduled flying time was 4 hours and 15 minutes. The captain did announce that the flying time would be 3 hours 50 minutes. It actually did take off on time, that was the best bit about the flight.

The cabin service followed much of the same routine as the outward flight on 11th October. There was a drinks round early on in the flight and another towards the end and the sale of tax free goods.

We also purchased food at the airport and brought it on board rather than buy what was on offer on the aircraft.

The legroom was, yet again was on the stingy side, cramming in as many seats as possible. My seat was less comfortable as it was broken and did not recline. Reported it to a member of the Cabin Crew who advised it would be reported to the engineer team on landing. Not sure if this happened as the seat number or row was was not checked.

There was a slight variation from the outward flight, there were drop down screens from the overhead lockers showing some in flight entertainment. There was a charge of £3 for headsets or £2 for an adapter to use own headset. The entertainment, in the loosest term, consisted of American sitcoms, never heard of and old Disney cartoons, Pluto and Donald Duck etc. The cabin crew constantly forgot to reset the player when an item had finished. 

The flight landed at 21.20 it was actually due to land at 21.45 (25 minutes early). Although we landed early we did not get to the stand till 21.40 as there was nobody to direct the plane to the stand, also there was one to operate the gangway (appreciate not the airlines fault). Added to this we did not collect our cases till 22.20 despite the fact they were unloading them as we were still on the aircraft. All added to a rather dismissal experience.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,778 - 4,782 of 10,171 reviews

Reviewed 20 October 2017

Whilst I have no issue with the staff, or the service they provide, I do think TC take the mickey with some of their pricing. People pay good money for a seat but then the extras kick in. High charge to reserve your seat on a flight you are already booked on. (minimum £20 each way for transatlantic?) I know other airlines charge for seat reservation and I just think this is the biggest rip off!! If you are in economy, their entertainment consists of 2 films and 6 TV shows. If you want more TV/films, it's an extra £5. I know they have plenty of radio options but that's not the point. Then, if you want to listen to these, and do not have your own headphones, that is another £3. On the way back from New York, there were no IFE screens and you had to download the Thomas Cook app, if you wanted any entertainment. Apart from a drink with your meal, all other drinks are payable. I have flown to the US, with other airlines, and all these extras come free. I do think TC could be a little more generous, given the amount of money people will have already paid, for the flight itself.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank SaleDamc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2017

Great service no delays, one small point cabin staff need to sort people out with hand luggage because more people take hand luggage on crew need to advise more because you can't always get your above your seat so people just block the isle scratching there head.

    • Seat comfort
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Paul J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2017

Our flight back was equally as good as the one going out.
Thomas Cook put on a larger plane so they could get as many additional people on board who were stranded in Menorca by the collapse of Monarch.
We spoke to a lot of people who came out by Monarch and how Thomas Cook were able to accommodate their return to the UK.
Once again well done Thomas Cook.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank GeoffWilliamson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2017

Excellent flight
On time, Great service
Have travelled with Thomas Cook before and will certainly travel with them again

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank GeoffWilliamson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC