Due to having flown overseas just recently we had enough points to upgrade. The service was very good, friendly and nice food. Unfortunately the 'Tablet' that we were given to use, did not work. Overall the experience of business class was enjoyable (we have used business class for overseas with Virgin), we feel that in someways it is not worth the money, for at least travel in Australia. As an airline though we do recommend them as with our experience, they are always on time and very friendly and happy.