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“Will fly Jetstar again to Vietnam if the price is right!”
Review of Jetstar Pacific Airlines - Vietnam


Reviewed 14 June 2018

We flew return Sydney to Ho Chi Minh City direct. We got a good special of roughly A$500.00 each, including entertainment and shared luggage. Both flights were on time and considering the price we paid, I don't wish to complain too much about anything! The flight was just under 9 hours.

We took our own drink bottles and filled them up airside. I packed a light meal for dinner. The seats were satisfactory. Entertainment was average but filled in an hour or two so put a movie on to your own device if you are worried. The Staff were excellent.

NB: At Ho Chi Minh Airport, after clearing Customs, we went directly to the Cab rank and found a Vinasun Taxi, ignoring all the taps on the shoulder by keen Cabbies. It cost less than A$10.00 for a 40min journey to District 1. We paid in Vietnamese Dong.

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    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Kiwi1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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82 - 86 of 762 reviews

Reviewed 13 June 2018

We had a nice flight to Phu Quoc and back. Check in was easy and the stewardess very pleasant. The bus to and from the aircraft is a bit of a pain but that is the Airport not Jetstar

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Joanne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2018

Once arrived at the airport the agent told us the flight had a 45 min delay (which seems to be the case for most of their flights), which was acceptable for us, but then the flight had another 1h delay which was not told to us. We could not do anything as the delay happened when boarding the plane and during taxi. Therefore missed a connecting flight, and the cabin crew was less than helpful. I am not even talk about the comfort of the plane but as expected looking at the ticket price.
I would advice people to pay a little extra and fly with Vietnam Airline as they are much more reliable and provide a much better customer service.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Francois G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2018 via mobile

This airline seems to be one of the newer and smaller domestic carriers in Vietnam . We didnt know what to expect . Check in was a breeze and the airplane was brand new . Like a lot of airlines one has to go.down a few.flights.of stairs down to the out door area to ride a bus to the airplane. I find this part a hassle especially when carrying a piece of hand carry or an infant or what not and they tend to over stuff the buses leaving no room to move at all. The airline crew were courteous and efficient. What bothered us though was not so much the airline but the people on it. Although check in was a breeze there were rude people trying to go ahead of us even while we were still not done checking in and once on the airplane the local people are very loud and rude and refuse to stand up from an aisle seat to let you pass if you are seated in the middle or window seats and because hardly any of them speak English it was hard to even ask them to do so It just made the whole experience worst than it's supposed to. Farewise though it is a budget airline so you get what you pay for .

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Claudia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2018 via mobile

I know the airline is cheap however the service we experienced with this airline is not worth the price. We would never book the airline again. Our flight before departure was rescheduled over 5 times without giving us a clear reason. Alone at the departure day the flight was rescheduled three times which made it impossible to book anything in advance. Also the customer service was not at all helpful and could not explain to us why our flight was rescheduled ( prior to that rescheduled twice). The reason in the email did not make sense! it is such a bad service which and it is not worth to pay even a cent for it!

2  Thank antonia88595
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC