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“What a shame!”
Review of HOP!


Reviewed 3 February 2018

When checking in online, the ‘two’ of us were not assigned two seats together and all other seats on the seat map were unavailable. We were led to believe the flight was really full. Let’s see inflight if we could swap seats with other passengers. Situation like this can happen sometimes on fully booked flights. Once on board, to our surprise and dismay, the flight was at most half full with plenty of vacant seats around our assigned ones. The same happened for the return. We didn’t pay any more attention to that until reading an article today about the Civil Aviation Authority in the UK reviewing airlines’ seating policies, which deliberately splitting up groups of passengers so they would pay to sit together. We truly believe that’s what happened to us. It’s a shame some airlines resort to this unfair practice just to make a few more bucks out of passengers (to the expense of their image)! Apart from the seating issue, as usual, we love the inflight service on Hop!

Date of travel: January 2018
Thank MakHongKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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52 - 56 of 1,273 reviews

Reviewed 24 January 2018

Frist, there was a long line waiting for the desk to open. Then, the rep said that, since I had to pay for my checked bag, I must go to another counter. This took FOREVER, so that although I was there very early, I barely arrived at my age in time to board. Then, we had to circle in Lyon due to weather not their fault) and I ran to the next gate, only to discover that the next flight was leaving late, despite its being listed as boarding! Once on board, however, all was well. The attendants & the aircraft were fine.

Date of travel: December 2017
    • Seat comfort
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    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank nanatravels2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2018

small aircraft: rows with 1 seat + 2 seats
comfortable, very friendly staff, very relaxed flight :-)
cheapest way to reach Lyon, only 50€, and for this price you get a drink and a delicious cake (madeleine with apricot jam in our case)
I would love to fly HOP! again :-))

Date of travel: December 2017
    • Seat comfort
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Thank Carole C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 December 2017

Everything worked well. The ticket was based on cabin luggage only. There was enough room in the lockers. The return flight was in one of their smaller Embraer aircraft which was a bit tight. Everything worked - as it should.

Date of travel: November 2017
    • Seat comfort
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Thank rogerrobert98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2017

HOP! serving inner Europe connecting flights to CDG. This works quite good and in the schedule.
We had nothing to complain and would use them next time again ....

Date of travel: October 2017
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank busch63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC