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“They Fly when they want to!”
Review of Winair


Reviewed 19 December 2017

Flight took off 40 minutes earlier than scheduled. I missed the flight and was stranded on Sint Maarten overnight. They offered a stand-by ticket on the 4:40 flight to Saba the next day. I asked a staff member for the sales office phone number so i could purchase a guaranteed reservation for the next day instead of being in limbo. It took over 2 hours of hounding these folks for a ph # and still no cooperation; customer service is nil!

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2  Thank jimlaw41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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25 - 29 of 79 reviews

Reviewed 19 December 2017

We were booked on the 4:50 flight to St. Barths on December 1. The day before, the airline sent an email informing us of the schedule, which we acknowledged. We arrived in St. Martin at 3:45 and by 3:50 we had our luggage. We made our way to the temporary (because of the hurricane) departure gate, arriving there, luggage at the ready, at about 4:15. At 4:23 we were at the head of the line at the desk and learned that the flight was closed and the plane was leaving. It departed for St. Barths at 4:25. The gate agent rolled out a lot of (invalid) excuses for the departure but never acknowledged that it was 25 minutes early.

We have since sent two emails requesting a refund. The first response was "yours was a nonrefundable ticket." The second was that the writer would have to check with her supervisor. Still no explanation for the early departure and, certainly, no willingness to provide a refund in any form.

Next time, we'll fly through Puerto Rico or book St. Barths Commuter through St. Martin.

1  Thank pgnelson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 December 2017

Skillful pilots in a twin otter will take you off and put you down in less space than you thought possible. What a gorgeous thrilling ride to get to "The Unspoiled Queen" (Saba). I can't wait to do it again.

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Thank Doron B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2017

Nice service, very nice airplane. A beverage and a snack were provided on this little over an hour flight. Great job

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Thank Han S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2017

The flight out of St. Maarten was delayed by 5 hours due to weather, and information was slow about the length of the delay. Once the plane landed and was refueled the flight was boarded and we took off without further issue. The Pilots were friendly and apologised for the extreme delay. They flew above the storms and made the flight as gentle as the could.

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    • Cleanliness
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    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank pauleE838ID
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC