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“Frustrating experience”
Review of Winair


Reviewed 3 May 2017

We waited in line over an hour (THAT BARELY MOVED) - for no apparent reason, nearly missing our flight. Every individual that we dealt with was extremely rude and unprofessional. On our way to the plane (being escorted by a Winair employee) we were accused of ruining her day and not knowing how to follow protocol even though all of the tardiness was completely out of control. I found this whole experience disorganized and rather frustrating. Unfortunately this is the only airline with this flight path not giving you any option (which is understandable for such a small location)

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    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Jill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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45 - 49 of 85 reviews

Reviewed 1 May 2017

As many, this is my first review ever. I just need to warn others.

Incoming flight arrived 45 minutes late and I therefore arrived 45 mins late to SXM. I missed my connection to MIA and later flight to South America.

Did WINAIR help? NO. They claimed no responsibility and I was left to fend (and pay a night in St. Maarten and new flights) for myself.

Winair couldn't even explain WHY they had been 45 min late on a 15 min flight! They could have cared less.

DO NOT FLY WINAIR.

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    • Food and Beverage
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    • In-flight entertainment (WiFi, TV, films)
    • Value for money
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2  Thank copernicvs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2017

I don't leave negative reviews normally, but this airline needs it.

Over-priced and under-good. My least favorite combination...

We'd heard from friends that this was a difficult airline to use but that it was better than using the ferry.

"It's only a 9 minute flight", they'd say.

It was a 9 minute flight that turned into a 3 hours ordeal.

The staff is disorganized and unfriendly.

Our experience was chaotic.

They didn't post the flight number on the boards. We watched carefully and listened carefully. We missed the flight and were put on standby for a flight that was 30 minutes later. We saw members of the staff being rude to other guests who were also trying to manage the chaos and not miss flights. "Get out of the way".

We waited in a hot hallway for 30 minutes to wait for the hot bus to get on the even hotter plane. No air flow.

Fortunately, the person who ushered us onto the plane had a pleasant smile.

It is our first time to St. Bart's, and after that travel experience, all we could think was "This island better be awesome to justify this sort of difficult travel experience to get onto it."

Many folks paid for VIP service. From what we saw, all it meant was that someone helped manage the chaos and help you get onto the flight...which may have been worth it...but it's ridiculous that it had to be that way to start with.

This market is ripe for a smart business person with experience in this industry to come offer something of true value to the sort of clientele who travels to St. Barths.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Dale D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2017

Flight was 2 hours late. No information given.
No cancellations allowed, or changes to flights. Personnel were horrible.

3  Thank Thomas L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 March 2017

Arrived from St Marten then ask staff if I could go on an earlier flight. She was rude after reviewing my tickets and said wait. Small plane that sits 8-10 people.No first class unless you hire a private plane. Waited ten minutes and went back to ask the same female employee to see when the next plane will take off. Instead of answering she rolled her eyes and said soon. Sat down and waited then I heard a man complaining about the same staff as being rude.In the end another staff came by and I and few others got the boarding pass. Flights every twenty minutes and flight time is only 15 mins only.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank JT88888888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC