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“Complete review”
Review of Aeromar


Reviewed 25 June 2022

I had a flight back to the uk from Mexico and had my flight booked from Havana to cancun. However 3 days prior to flying I received an email saying that my flight had been pushed back 20 hours. I had booked my flight with room for delays but this meant I would not make my return flight home and because of this I had to book a whole new set of flights. Despite this 20 hour set back, the company has refused to refund my ticket and I have therefor lost out on a lot of money. I did fly with them to cuba in the first place, the plane was small (not a problem unless you’re not a confident flyer) but this flight was also delayed around an hour- hour and a half. I also had to pay extra for baggage as it was not your standard bag plus a carry on that I paid for (which is what it reads like in the itinerary) but just one bag total. They then told me I had to give it to someone to put in the hold, but no one ever took it off me so I don’t know if I really had to pay or not. Overall just a bad experience flying with this company. I fly a lot and never bother to complain if things go wrong as it happens but I would like to protect other travellers from using their services as they were especially inconvenient

Date of travel: June 2022
1  Thank Henry B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (461)
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14 - 18 of 461 reviews

Reviewed 23 May 2022

Purchased tickets. The confirmation email came back completely incorrect from what we purchased. Tried to contact Aeromar, but all contact numbers were spam. Checked credit card charges. I was double, and triple charged for a single flight that was never even correct to begin with. Ended up contacting my credit card company, as aermar is impossible to contact. My credit card company helped to cancel everything thankfully.

DO NOT BOOK THRU THIS AIRLINE!! You will be extremely frustrated and loose your money!

Date of travel: May 2022
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Kick_start_my_fart
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 May 2022

I traveled in economy class.

Everything went well.
The plane was small and it was fun.
The pilot was very good.
Staff was excelent.
They even offer drinks.
Well done, i wish you the best!
Thanks

Date of travel: May 2022
Thank 429albanc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 April 2022 via mobile

Checking bag was cash only $1000 Mexican Pesos - they said they could not take a credit card-I realized later that this was more than the cost of the flight! Is this for real???

Date of travel: March 2022
1  Thank Prairiestarlet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 March 2022

The customer service is terrible. We purchased tickets to an non- existing flight, and they still haven´t given us a refund. We had to buy new tickets, and it is 2 months ago. You can´t get in touch with them.
Don´t choose this company.

Date of travel: January 2022
1  Thank 7649mette
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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