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“Purchased tickets. Confirmation email came back complete incorrect from what we purchased.”
Review of Aeromar


Reviewed 23 May 2022

Purchased tickets. The confirmation email came back completely incorrect from what we purchased. Tried to contact Aeromar, but all contact numbers were spam. Checked credit card charges. I was double, and triple charged for a single flight that was never even correct to begin with. Ended up contacting my credit card company, as aermar is impossible to contact. My credit card company helped to cancel everything thankfully.

DO NOT BOOK THRU THIS AIRLINE!! You will be extremely frustrated and loose your money!

Date of travel: May 2022
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Kick_start_my_fart
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (461)
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15 - 19 of 461 reviews

Reviewed 9 May 2022

I traveled in economy class.

Everything went well.
The plane was small and it was fun.
The pilot was very good.
Staff was excelent.
They even offer drinks.
Well done, i wish you the best!
Thanks

Date of travel: May 2022
Thank 429albanc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 April 2022 via mobile

Checking bag was cash only $1000 Mexican Pesos - they said they could not take a credit card-I realized later that this was more than the cost of the flight! Is this for real???

Date of travel: March 2022
1  Thank Prairiestarlet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 March 2022

The customer service is terrible. We purchased tickets to an non- existing flight, and they still haven´t given us a refund. We had to buy new tickets, and it is 2 months ago. You can´t get in touch with them.
Don´t choose this company.

Date of travel: January 2022
1  Thank 7649mette
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 March 2022

I’m giving Aeromar one star only because the template here won’t allow me to give it less. Let’s see. Where do I start? We booked round trip from Mexico City to Zihuatanejo after we had to postpone our trip and the Aeromexico connecting flight we had before was no longer available. First off, when we checked our bags in MEX they charged us double ($100 for two bags) because we didn’t pay online. There was no mention of this penalty on the English language version of their website. Next, our flight was delayed an hour with no explanation or an idea when we would leave. The board continued to read “on time” throughout

But these issues were nothing compared to what was yet to occur. A few days before our scheduled departure for home, while on vacation, they sent us an e-mail saying our flight was now going out later, causing us to miss our connection in MEX to return home. Multiple attempts to reach them by e-mail and phone while in Mexico were fruitless and many of the phone numbers on their website and earlier emails confirming flight details went into oblivion. When we finally were able to connect with an agent they told us it would cost us $250US to change and fly out the day before (as no earlier flights were going out on our day of departure). There was also going to be a 750 peso change fee! This was outrageous since they were the cause of our troubles. In the end, we stayed on the new Aeromar flight time and rescheduled our Delta flight home form MEX to go out a day later because Aeromar was unbending.

This entire disaster cost us hundreds of dollars in increased flight costs, overnight costs in MEX, etc. plus, we spent hours stressing and trying to fix the predicament they put us in while we were expecting to be on the beach.

We’ve traveled over the world including some small regional airlines (ever hear of AeroTucan?) but have never been treated anywhere near as poorly and with as much disdain as Aeromar has treated us. Never, never again. We will walk before we fly Aeromar.

Date of travel: March 2022
    • Value for money
    • Check-in and boarding
2  Thank IcicleCreek
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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