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“Totally and Completely unprofessional”
Review of Aeromar


Reviewed 10 February 2022

First time ever using this unscrupulous Airline..! flight to Mexico City… using AeroMar from Mexico City to Acapulco abs back to Mexico City for our flight back to Houston, their website totally confusing to add a second traveler, got the wrong confirmation double my husband’s name, now they want to charge us double to add my name..! Their systems are screw up..! and the people that takes care Customer Service..! We are now canceling both flights, WE CAN NOT in good faith use this “Airline”

Date of travel: February 2022
1  Thank MrSartorialTravel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (461)
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20 - 24 of 461 reviews

Reviewed 26 January 2022

I don't know why I always think "The horrible things in these reviews can't possibly happen to everyone. They would go out of business if this was everyone's experience. I'll be fine!" I am not fine. The airline canceled both of my flights and the new flight they tried to move me to will cause me to miss my connection to New York. Now I'm trying to cancel so I can fly on another airline and they refuse to give me a refund.

Fly at your own risk, this is not an honest or capable airline.

Date of travel: January 2022
    • Customer service
1  Thank Andy V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 January 2022

Two months ago I traveled to Guadalajara from Puerto Vallarta and back on the bus. I was a long journey (6 hours each way on the bus). Last week I went to Guadalajara again and decided to fly to save time. I found afternoon departing flights on Aeromar for not much more than the bus (722 pesos each way - the bus was 585 pesos each way) so I booked a round-trip for 1444 pesos. I booked directly on the Aeromar website which was surprisingly easy (and in English). My flight from PVR-GDL was on-time and the online check-in was easy, boarding was fast and friendly and the inflight service was friendly and surprising - they served a snack and drink on the 35 minute flight. My return flight to PVR was the exact same experience, albeit a slightly less friendly inflight crew. All in all, I was extremely impressed with the ease of my journey with Aeromar and will definitely fly them again.

Date of travel: January 2022
1  Thank flyboy55
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 January 2022

I was scheduled for a flight from Cancun to Flores on January 9th at 8pm - Flight VM1303.

The flight was cancelled without any notice at the airport and myself and 5 other passengers were stuck at the airport without any explanations for the same reasons. So far, I just received 1 email including the recap of the trip and could not process the online checkin.

The airport removed the flight from their screen without any announcements nearly 3hours from the flight, I arrived terminal 2 at 6pm.

We have not been able to find anyone working at Aeromar. The online checkin was not open, no Team members or office in the whole terminal.

The few Team Members we found did not help in anything and just told us they couldn't do anything at all without explaining to us the situation. no help, no answers, no actions. they just kept telling us to 'speak with your travel agency'.

We understood that cabin crew must have been infected with covid, but not even sure. and no official documents were given to us.

My Mexican visa was expiring and it was a necessity for me to leave the country on that day, which cost me a new flight the next day and all that it includes.

The customer service from Aeromar at the airport was just awful, disrespectful, and extremely low overall. Not even an office, no official documents, no managers, no customer service.

The worst part is that on Flight Radar, we could see that the flight took off at 8:03pm !

On this day, I still dont have any news from them, I sent several emails and numbers are linking to nowhere.

I wish to be refunded at the earliest.

Thank you,

Date of travel: January 2022
    • Customer service
    • Value for money
4  Thank ohohnarvalow
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 December 2021

This is such an easy quick way to get to Guadalajara or Puerto Vallarta. Easy to get on the plane. It's smallish and 2 propellers but easy on and easy off. Such a quick flight.

Date of travel: December 2021
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and boarding
Thank Nathalie H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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