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pattyandy9797 wrote a review Mar 2020
11 contributions13 helpful votes
First time on MSC line and I was really looking forward to it. Room was ok, average for any cruise line. Room steward was excellent. Odd ship, could never find the dining room( one of those go to the 7th floor walk half the ship then walk down the stairs to dining room- mid ship kitchen issue). Food was ok, nothing exceptional. My waiter and assistant were great- first class attention every day.
Big complaint-NO ATM onboard!
If you’re American and want a more American cruise this is not for you. Everyone is a foreigner (ship is Italian) many guests with no manners
Casino wasn’t bad for a cruise ship, I played pretty long and machines paid better than most cruise casinos

All in all I think I’ll stick with NCL cruise line. Much better ships and much nicer staff and fellow cruisers
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Sail Date: March 2020
Cabin Type: Inside
Type of Trip: Solo
Destination: Caribbean
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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MSC Divina

118 reviews
 All photos (2,970)2,970
Full view
Traveller (835)
Common Areas (1,767)
Dining and Bars (644)
Itineraries for this ship
Itinerary
10 Night Cruise to the Bahamas
Departure date
Thursday, 16/12/21
Route
Miami, Nassau, Ocean Cay MSC Marine Reserve, Miami, Belize City, Costa Maya, Roatan, Ocean Cay MSC Marine Reserve, Miami
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Cruise OnlyUS$1,457pp
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Cruise OnlyUS$4,639pp
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Overview

About
Passengers: 3,502   |   Crew: 1,388
Passengers to crew: 2.52:1
Passengers to space: 39.8:1
Launched: 2012   

Decks

  • Deck 5
  • Deck 6
  • Deck 7
  • Deck 8
  • Deck 9
  • Deck 10
Additional decks
Deck 5 layout
Cabins
  Oceanview Stateroom – Bella (O1)  
  Interior Stateroom – Bella (I1)  
 
Amenities
The Black Crab Restaurant
Divina Bar
Reception / Guest Service
Cybercafé

Cabins

Balcony
Cabin size: 150 - 489 sq. ft.
Connected rooms: 260
Accessible rooms: 28
Maximum passengers: 6
Number of cabins: 1044

Activities & entertainment

Activities (25)
  • Pool (4)
  • 4D Cinema*
  • Aqua Park
  • Arts Classes
  • Cybercafé*
  • Dance Classes
  • Deck Parties
  • Evening DJ
  • F1 Simulator*
  • Game Shows
  • Hot Tubs (12)
  • Karaoke
  • Library
  • MSC Aurea Spa*
  • MSC Sports Arena
  • Power Walking Track
  • Shuffleboard
  • Sports Bar Bowling*
  • Sports Tournaments
  • Trivia
  • Video Games Arcade*
  • Virtual World*
  • Waterslides
  • I Puffi
  • Teens Toboga
Entertainment (10)
  • Black & White Lounge
  • Casinò Veneziano*
  • Comedy Performances
  • Galaxy
  • Live Music
  • Pantheon Theater
  • Pantheon Theater
  • Piazza Del Doge
  • Silver Lounge
  • MSC Yacht Club
Dining (20)
  • Bar - Pool Bar*
  • Calumet Buffet - Casual
  • Manitou Buffet - Casual
  • The Cigar Lounge - Cigar Bar*
  • Silver Lounge Bar - Cocktail Bar*
  • Caffé Italia - Coffee & Pastries*
  • The Black Crab Restaurant - International
  • Villa Rossa Panoramic Restaurant - International
  • Eataly Steakhouse - italian*
  • Ristorante Italia - italian*
  • Golden Jazz Bar - Jazz Bar*
  • Divina Bar - Lobby Bar*
  • La Luna Piano Bar - Piano Bar*
  • Poseidon Bar - Pool Bar*
  • The Garden Bar - Pool Bar*
  • Tritone Bar - Pool Bar*
  • The One Bar - Top Deck Bar*
  • La Cantina di Bacco - Wine Bar*
  • Le Muse MSC Yacht Club Dedicated Restaurant - Yacht Club Guests
  • Top Sail Lounge - Yacht Club Guests
* May require additional fees
Traveller rating
  • 24
  • 22
  • 21
  • 24
  • 27
Time of year
Language
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Selected filters
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  • English
Dennis S wrote a review Nov 2021
5 contributions2 helpful votes
Just got off the MSC Divina and with only 500 passengers I am sure this contributed to the individual service provided by the crew. I did the survey but wasn’t sure how to send kudos to the amazing crew of the Divina. So, here goes: the entire Crew Services but especially Alex from Brazil and Justine from So. Africa. The Crew Services acted out the answers to the movie trivia questions and by far were the highlight of the whole cruise. They hosted many games and we did well - - won a couple of times. Our cabin steward, William, was a ghost and we never saw him but he kept our cabin “ship shape”, morning and evening. The bar staff had a couple of folks that definitely need recognition - -Darwin from the PI and Rynrell Pinto from India. Deck 14 bartender Sebastian also deserves recognition. In the buffet area we definitely received one-on-one service from Shane from Mauritius. We ate most of our meals in the buffet and can tell you that all the servers on the buffet are great; even though, we would have preferred to serve ourselves. The entertainment was OK and quite an improvement from the first time we sailed on Divina. There was no opera on this cruise but they did manage to slip in acrobatics and a juggler. With only 500 guests the participation in the casino was lacking and I knew I did not want to go head-to-head with a Blackjack dealer. Bingo also had only a very few folks playing - - didn’t even get close. Overall, the cruise was one of the best we have enjoyed (out of 25 or so).
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Melissa W wrote a review Nov 2021
4 contributions1 helpful vote
First I want to say how extremely impressed I am with the staff they were just absolutely wonderful! The boat was extremely clean and our room was very nice we had a balcony. I have two complaints; One was the food it was mediocre at best which was disappointing because I’ve always heard that cruise dinners were amazing. And my second complaint is when we got to their private island it rained the whole day and they had no activities Planned in case of bad weather. There was nothing to do everything was shut down on the boat. I was extremely disappointed in their planning of activities. Also every day for lunch it was the exact same Buffet pizza burgers and fries soo disappointed with the food.
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Sagi1971 wrote a review Nov 2021
Pelham, Alabama6 contributions7 helpful votes
My honest opinion on MSC Cruises. My Partner and I booked on MSC after we had some time off and NCL canceled our Rome to NYC cruise. I had seen MSC cruise ships in Europe and I was interested to try them out. I saw they had some new ships on order and were making a push into the US market. I was open to giving them a chance. They had a good price on a 7-day cruise and we took it. MSC Divina October 31, 2021-November 7, 2021 Port Canaveral-Ocean Cay (MSC private island)-Costa Maya-Cozumel Check-in: It was easy and fast. We had our Covid-19 test results and our vaccination cards. We got through in about 20 minutes. This is because as we were checking in, we found out the ship only had 410 passengers out of a 4363 capacity. (positive experience) Stateroom: We were booked in balcony cabin #12156. The cabin was not the one we expected. It was smaller than the standard balcony. When we got on board, I inquired if we could change to one of the larger balcony cabins (the ship was empty after all) and there were empty cabins just down the hall from us. They were considered the same "category". But, they would not switch us on board. Even when I met other passengers who did get upgraded without incident. The stateroom itself was decent. The storage was good and the layout was okay. (Negative experience with Guest Services) Package Sales: From the moment we stepped on board and for the first day, we were constantly harassed about buying the beverage package (we already had) and the upgraded dining. We told the same person 3 times and he kept coming up to us. It was very aggressive. (Negative Experience) The Ship: The MSC Divina is a BEAUTIFUL ship. There are beautiful bars and restaurants. There is 1 waterslide, which was just okay for me. But, there are multiple hot tubs all over the upper decks. There is a very nice adult bar on the back of the ship. The ship was empty, so it's hard to judge what it would be like on a full cruise. (Positive experience) The Staff: The Cabin Steward was just amazing. He attended to our every request and was always pleasant. The Bartenders and Staff were a lot of fun and we had a great experience with them. The Waiter and Waitress in the restaurant were some of the most attentive staff, I have ever met. It may have been because were 1 of 3 couples at the 2nd Sitting (they assigned your dining time) and we never had an issue with the staff. What we did have a problem with was the Restaurant Manager did not speak with us the entire cruise. He would speak to the other couples and ignore us. We thought that very odd. We never met the Captain or saw him on the ship. We never met the Cruise Director. I point that out, just because there were so few passengers. It was a good opportunity for the Senior Staff to really interact and they did not do it. (Neutral Experience) The Food: Here is the one that most have asked me about. I was seriously disappointed in the food onboard MSC. Recognizing that there were 2 things that may be caused me to feel that way. 1 being, COVID. I understand the service procedures that have had to happen and I recognize why. The ship was also WAY below capacity. So, I am sure MSC had to make adjustments. BUT... The food choices were very few. Only 1/4 of the Buffet was ever open and what was offered, were items I would not eat. I primarily ate hot dogs and pizza (the only things you cannot really ruin). The pizza was just okay. Not anything special. It was most of the time just lukewarm. Breakfast is one of my favorite meals and I did not have a single positive experience with Breakfast. They could never get my eggs right (they were liquid eggs and not fresh). Everything was cold. They also only served breakfast till 0900. So, you had to get up early to get it and I ended up just skipping it most of the days. Dinner in the dining room was just slightly better. I suspect the food was sitting from the 1st Dinner sitting (at 1800) and we sat down at 2030. The portions were super small. They also have "upcharges" for certain entrees which I thought was strange. MSC also does not provide "complimentary" food options outside of the Main Dining Room and Buffet. In the Sports Bar (on the 1st day), we ordered wings and nachos (thinking they were complimentary). We ended up getting charged for them. We also thought that pastries were included in the coffee shop (the same ones they had in the buffet upstairs), but we ended up with a charge for them. There were no snacks on the pool level or in the bars during the day. This is something, I really enjoyed on previous cruises. Also, on Ocean Cay (the private island in the Bahamas). The food on the Buffet was the same for both days we were there and it was just gross. The food trucks, all but 1, were not open. The 1 that was open was on the other side of the island. (HUGE NEGATIVE experience) Ocean Cay: This is a private island in the Bahamas. It was one of the high points of our cruise. It is simply beautiful! It's fairly new. So, the landscaping is still growing. I would be happy to do a 3-day cruise and just hang out on that island. Especially if the food choices are better. (Positive Experience) LGBT: We had several encounters on the ship, including with Guest Services directly. That made us feel "uneasy". I feel like there were several times we were given less than equal treatment from the Staff because we were a gay couple. Including when I asked about being upgraded to a larger balcony cabin. I also had to ask them to put the beds together (they were 2 twins). Then there was the issue of no one speaking to at dinner to ask if everything was okay. There was 1 LGBT gathering in the Onboard Guide and it was during our dinner time. But, I am told no one was there. I sensed that there were some stares from some of the staff. (Negative Experience) Overall, MSC has potential. I think if they work on their food options and follow what the other cruise lines do. They could be a contender. They have some beautiful new ships coming and I would be open to trying them out for a 3-day cruise in a few years to see if they improve. Especially with their food and management. I cannot recommend MSC at the current time. #msc #msccruises #mscusa #mscdivina #mscvoyagerclub
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Kathy O wrote a review Oct 2021
1 contribution
We had a great time on this cruise. The food was great. We ate at the specialty restaurants and have no complaints. The ship was very clean and the service was excellent. We loved the private beach. The water was spectacular. A special thanks to staff members who much this trip such a great experience. Edwin Zavala, Jason Bolland, Mukesh Cheenah, Orlando Ortez, Oborah Ochens, and Carlos Martinez for making our dining experiences so much fun. Also, we want to thank Gunputh Aman for keeping us happy at the bar. A special shout-out to Sebastien Sousa for making the best martinis ever. Overall, the service was absolutely fabulous. No matter where we went, the staff was ready to accommodate us. Truly superb. We will be back
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Susan E wrote a review Oct 2021
1 contribution
I have been on about 15-20 cruises in my life - this was my first MSC experience. The ship only had 1,000 passengers- so that was pretty awesome. The crew is helpful & kind. Embarkation was very quick and easy. Covid safety measures were good. Temperature checks every day. Our balcony cabin was the smallest I have seen and the food was really bad. Hard for me to find anything I wanted to eat - our best meal was tacos in Cozumel. The juices are all watered down and the one night steak was offered in the dining room it was not very good. We will not cruise MSC again. ***BEWARE of scammers in Cozumel!!!! DO NOT USE A CREDIT CARD in the shops. They have a new scam: they park their people on the sidewalk to lure you into the shops by pretending to recognize you from the cruise ship - stating they are cruise staff on a day off & “please come look at my friend/neighbor/cousin’s new shop.” You buy something because you want to help the local economy - then they charge thousands of dollars to your card. It happened to us and to others from our ship. Not the cruise line’s fault of course, but wanted to warn others.
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Upcoming itineraries

Itinerary
10 Night Cruise to the Bahamas
Departure date
Thursday, 16/12/21
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