The 'At last' in my heading refers to TripAdvisor recognising this long serving Scottish Airline as an airline! I have often tried to post reviews but could not as it was not recognised. After many attempts at contacting TA it has happened. My latest flight was very comfortable on the Saab 2000 both ways. Hold luggage is free, and there is in-flight teas/coffee/juice/biscuits also provided free. Cabin crew are nearly always positive and chatty - if required - and the voices from the cockpit are generally happy and informative. (An observation is that these voices are not always clear and distinct). On a general point, reliability has improved greatly over the last year or so. Prices - especially for islanders -are pretty fair. Late bookings tend to be expensive, but for bereavements etc there is a fare dispensation - just ask or look on-line.