I can not thank the staff at island air enough for the wonderful service we received today!!
Firstly we arrived for our flight to discover we needed our passports even though it was a domestic flight. We had left them at our hotel in Waikiki so had to return to get them. The staff changed us to the next flight at no charge.
The flights was pleasant and we enjoyed our day in Maui. We were returning the same day on the last flight as we were just visiting friends.
We were running a little late for the flight back and were rushing to get through security when we discovered that one of our boarding passes was wrong we actually had 2 for honolulu to Maui and not the return pass. Run to the desk and it was already closed. Thankfully we saw a staff member walking through the departure desk area and she was wonderful. Held the flight, printed the correct boarding pass and we made the flight. Flight crew were very apologetic and looked after us giving us water as we had run from one end of the airport to the other to make it. All the staff we encountered today went above and beyond to look after us and it's greatly appreciated. I would not hesitate to fly with them again.