An outdoor chair broke when my husband sat in it. He tore his rotator cuff and smashed his head. When we called CSBVR the owner Denise didn't so much as ask how he was, instead immediately sent out 2 of her employees to take the chair. They would not be liable in any way, and basically took the chair so there would be no physical evidence. This rental company has been rude and unfriendly to us in past years when we've rented from them (that was the 4th time we've used them), but that was the final straw. They truly were downright hateful about the whole incident. We could spend pages giving examples why we feel you should avoid the place like the plague... this is just the worst and 100% true example.