We stayed at the Hyatt for our Disneyland trip. We used Hotwire and got a rate of $66 for our family per night.
We arrived a 9am and wanted to check-in. fortunately they had a room that was empty and ready so they let us check-in early.
The next day, we checked out at 6:00am and saw a $20 charge for our early check-in.
So they charged us an extra 30% for 21 hours of use of their room.
I know many hotels charge for everything includeing parking like the Hyatt, but I spoke to Mark at the front desk and he said there was no way to remove the charge.
I explained to him that since we are leaving so early, they would be able to let some one else check-in early, but there was nothing he could do.
I know, it's their policy, but when will businesses learn that the $20 is not worth us leaving feeling like they were trying to milk us for every last dollar. Will I stay at a Hyatt in the future? definitely not. For all my business travel I will steer clear of Hyatt. so did they make $20 on the deal? maybe, but they lost thousands of dollars in future business.
I hope they figured it was worth it.
I just thought is was petty to charge us 30% extra just to use a room that was empty anyway and paid for!
Thanks for listening,