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Airbnb warning - owners cancelling

Dublin, Ireland
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714 posts
25 reviews
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Airbnb warning - owners cancelling

Just a warning for anyone booking apartments on airbnb. The owners can cancel without penalty. I had a confirmed booking with my credit card charged and money gone from my bank. I had messaged the owner a few times and all was in order.

Then she heard she could charge even more so she has just cancelled my confirmed booking.

There was a 50% cancellation charge on my booking if I cancelled for any reason but the owners can cancel without any penalty or fee. Seems like a disgrace to me. I am totally livid.

121 replies to this topic
London, United...
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121. Re: Airbnb warning - owners cancelling

We have suffered from an Airbnb cancellation 2 days before an international arrival. The booking had been made 5 months in advance. Airbnb made a feeble attempt to find an alternative but their options were completely different from the type and location of our original property

They eventually refunded our money but we were still several hundred out of pocket as last-minute bookings simple cost more than those made far in advance

We requested the Airbnb cover our losses for the breach of contract. They cited this host penalty nonsense. Any penalty, by the way, goes in Airbnb's pocket, not to the guest who suffered the loss. As for blocking the dates, this, again, does not help the out-of-pocket guest and it is easily circumvented by dealing with an Airbnb competitor or taking a direct booking

In our case, Airbnb accepted the host's excuse but would not share it with us; request for proof were denied. With a little detective work(asking neighbours, checking the local obits), I discovered that the excuse (death in the family) was bogus and that, despite a claim that there were pulling the property from Airbnb 'for emotional reasons', they were accepting guests a few days later

Airbnb is very reluctant to communicate, hiding email addresses, postal addresses, etc. So, I decided to make a claim in a UK Small Claims Court. When I asked Airbnb where I should post the papers they told me San Francisco, where, of course, UK courts have no jurisdiction. Eventually they said I could send it to Dublln, but the same problem applies. They have not replied to me since

What a shady outfit. They have clearly grown more arrogant with their size. We shall see if there is any justice left for David, or does Goliath triumph

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