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LFB - Diamond Lounge situation

South Pole
Level Contributor
1,379 posts
2 reviews
LFB - Diamond Lounge situation

I have been looking for this answer since they started charging you 1000 RC's to get into the DL. My problem is when being LFB, I never have any RC's. They are constantly being taken from my account as I play. The most I ever see is maybe $1 on there (100 rc's). How can my wife and I get in when I don't have a pot to pee in as far as RC's. I would need 2000 RC's to get us both in.

Do they just let LFB players in?

Bob

South Pole
Level Contributor
1,379 posts
2 reviews
1. Re: LFB - Diamond Lounge situation

The other thing is being LFB, I could go to the Virginia City buffet or any of the other lower level establishments covered by LFB and that would cost them more than the DL. And yes I know they serve free drinks in the DL, but drinks at the bar or the buffet are also covered by LFB. So why would they discourage me from going to the DL?

Bob

Edited: 29 June 2011, 12:58
NJ
Level Contributor
3,822 posts
1 review
2. Re: LFB - Diamond Lounge situation

Don't take it personal Bob, but the new rules weren't written specifically for you. A case like yours (lfb/rfb but excluded from the DLs) is not unheard of but probly pretty rare. BTW what was your tier score for last/this year?

At this point you are just another CZR customer who has had their DL benefits taken away. I don't believe that LFB is going to do you any good in gaining admission to a DL. You could try to ask a host for a few passes, but why would you want to? The New & Improved DLs aren't all that new or improved , they simply serve fewer clients on a daily basis.

If you are LFB then by all means go and enjoy any CZR buffet you want...... the HR buffet certainly puts all the DLs to shame.

South Pole
Level Contributor
1,379 posts
2 reviews
3. Re: LFB - Diamond Lounge situation

Hey C-srt8

How are you. Yes, I am not sure it is as rare as you think. Everybody that I read about that is LFB also is in the same boat. No RC's in their account. So what do they do? I wouldn't go as far as asking a host. I'll just go to the coffee shop or the buffet. The story with us is we usually went to the DL the last day of our trip before heading home because I don't like to eat a lot before driving, especially after a very exhausting weekend (which they all are). And I certainly don't drink much the last day (maybe 1 or 2 beers). So if we go to the buffet, I find I eat too much and get kind of sleepy, lol.

So my point still remains, why would they send me to a more expensive restaurant that is free being LFB. You would think they would want to save money and let us go to the DL instead. I think they will realize this (it takes them a while to think of these things ya know) and start to treat the DL as an LFB establishment.

Don't forget, tier score has nothing to do with ADT. I may get 13K tier in just 2 trips for the year. And they won't let me into the DL?

My tier last year was 13K and change and the DW had 8k and change.

This year after 2 trips I have 4K.

Bob

Edited: 29 June 2011, 13:50
NJ
Level Contributor
3,822 posts
1 review
4. Re: LFB - Diamond Lounge situation

Bob- I do think that it costs them more to send you to the buffet than the DL, but it may be less than the retail amount. Quite often the casino pays a discounted rate to the dining establishment (perhaps 50%).

Having 4k or 8k or 13k after a few trips does separate you from most diamonds..... your high theo gets you the lfb, but does nothing to help with the DL which is a now a 25k tier benefit......

I suppose they could allow the DL to be charged to LFB, but what happens when a Gold/Platinum member with LFB tries to enter?

I do think that cases like yours are relatively rare (a small % of diamonds), and that the company may or may not have considered them b/f changing the policy. In the end it doesn't really matter though ........ the bottom line will show millions in savings...........

In typical casino fashion: Got a problem with the policy ??? "Talk to your host!"

Good Luck on your next trip

Edited: 29 June 2011, 14:38
ny
Level Contributor
3,063 posts
30 reviews
5. Re: LFB - Diamond Lounge situation

I agree Doppler that the gobbling/freezing of the comps with LFB/RFb is annoying at best. I was there this w/e and still show zero comps 3 days later on the CET website - dont even get me started on when I will see my 7x multiplier. It affects me as I am going to Vegas next week. There they have the right idea - my offer is once a month RFB NOT using my comps. If my multiplier comes through that means my family of 4 would eat hassle free - if it doesnt In get to have my host "look at my play" which annoys me.

I would call or ask if the $10 DL charge can be charged to your room. If so LFB would pick it up problem solved. Though truly the fare at the DL isnt worth the effort - enjoy the nicer places. CET is paying!

New York, NY
Destination Expert
for Atlantic City
Level Contributor
6,020 posts
25 reviews
6. Re: LFB - Diamond Lounge situation

>>the bottom line will show millions in savings...........<<

you keep saying this in various diamond lounge threads, and yet it's entirely speculation on your part. you have no data to support this claim!

my own personal feeling is that whatever "savings" may result will be more than offset by increased food costs... and that CZR will see a rather significant drop-off in customer loyalty, casino visits and coin-through from players who are no longer motivated to hit 11K tier due to the elimination of the baseline benefit. they may also see a lot of diamonds using free room benefits, while they play at other properties. (if you're no longer loyal, there's no need to worry about your ADT or future offers.)

but that's just what my gut tells me... i have no data to support any of that, just as you have no data to support your feeling that "the bottom line will show millions in savings."

hey, look, that "millions in savings" can't exist in a vacuum. in other words, you can't just show savings in your F & B costs, without considering the impact elsewhere in your organization.

in order for this to work properly, every department likely to be impacted within CZR would have had to be asked for their input. and given the bungled nature of nearly every program they have recently implemented (total touch, "beat the heat," cashback NNRR through the mail, fraudulent sweepstakes, a surplus of brunch coupons for the seven stars event)... how likely is that?

dopplerbob's situation shows once again just how little thought they gave this before rolling it out.

this diamond lounge thing is a disaster of monumental proportions.

the problem, as always, is that CZR has a multitude of business school-educated suits who make decisions, but none of them think like gamblers, because none of them are in fact gamblers.

Edited: 29 June 2011, 15:26
Tennessee
Level Contributor
135 posts
7. Re: LFB - Diamond Lounge situation

I asked our tour agent who owns the company doing the junkets about RFB/LFB benefits. She said "we don't do that anymore, members just pay with points". At first I was a little ill about that but it sounds to me like the points are being pulled as the RFB/LFB person plays so what's the difference? I almost think I like it better not having the status because then the points go as I choose to use them. Maybe I'll check out the Diamond Lounge and maybe I won't. Guess it depends on the line, my points in my account, and what's for dinner!

NJ
Level Contributor
3,822 posts
1 review
8. Re: LFB - Diamond Lounge situation

uk- if its not about reducing expenses, then why did they change the policy?

New York, NY
Destination Expert
for Atlantic City
Level Contributor
6,020 posts
25 reviews
9. Re: LFB - Diamond Lounge situation

to the F & B guys, it is indeed about potential savings (although, again, my personal opinion is that whatever savings may result will be marginal at best).

but the F & B guys don't run the casino.

i'm merely suggesting that this decision was made at a level at which they did not consider the impact on customer loyalty or casino revenue. those are not - on the surface - F & B issues, so they were likely not considered fully by those who made this decision to reduce F & B costs.

hey i don't run a casino, but it seems to me that you can't be proud of the "millions in savings" you achieved by reducing your food costs if your actions simultaneously caused you to lose hundreds of millions of dollars or more in casino revenue.

here's the real question: are DL food and beverage costs considered a business EXPENSE or an INVESTMENT in player loyalty?

i'm suggesting that enlightened casino execs would tell you that F & B costs associated with feeding their "best" players are an investment, not a line item expense within their budget.

NJ
Level Contributor
3,822 posts
1 review
10. Re: LFB - Diamond Lounge situation

f&b did not decide to make the policy change here

Each DL admission had been supported by the casino ..... now they only support 25k + ....... under 25k pays their own way

"caused you to lose hundreds of millions of dollars or more in casino revenue"

I'm not going to cry for CZR if this comes true, but given the reactions from many affected customers its not at all likely.......

This is what we have heard/read in the last few weeks:

- $10 comps for a casino meal??..... can't beat it with a stick!!

- BG charges $10 so its only fair

- It is what it is

- I'll just pay the $10 comps and forget it

- I'll be glad to pay $10 for a quality experience

- I'll be sure to drink more than $10 in booze to get my comp $$ worth

THIS IS EXACTLY WHAT CZR WANTS TO BE READING.

The above mindset tells CZR that they were right.

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