We joined the Easter tour to Jordan (by bus) organized by Nakhal and that was the worst experience we ever had. There were many basic mistakes in every part of the trip. Among the passengers there were many kids (less than 10 years) and many elderly persons. All along the 6 hours journey from Beirut to Amman, no technical stops were scheduled, bearing in mind that toilets at the borders were extremely dirty. Even during the following days tours, stops were badly managed and we always eneded in the place that, apparently, is more beneficial to the agency.On 2 occasions, lunches were offered at about 5:00 p.m. On the 2nd day some passengers reached their hotels at about 9:00 pm, others at about 11:00 p.m and the latter (kids and elderly included)were contented with the left over of the buffet. Some passengers ended in hotels other than the ones agreed upon and comparatively the switch was miserable.....Just imagine exhausted people (kids and elderly included again) who have been on the road since 7:30 a.m eating cucumber at 11:00 p.m, just because that was the only thing left on the buffet and their was no nearby diners..
What was most disappointing was the undecent and unprofessional attitude of Nakhal; there was simply no response to the many complaints (evidence proved) and there was no attempt what so ever to compensate, at least morally, all passengers of that tour..