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Beware Lao Skyways

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Beware Lao Skyways

I booked a flight from Vientiane to Luang Prabang via Lao Skyways. I checked on the status of my flight 12 hours before departure on the website and it said it was on time.

I arrived at the airport and went to the Lao Skyways check in counter. The attendant told me to go into the line for Lao Airlines even after I showed him my online confirmation.

We waited in line for nearly an hour, and finally got to the counter. Surprise, not able to check in as it was for the wrong airline. They told us to go to Lao Skyway ticket counter, but no one was there, even though the operation hours said someone should be there. There was a group of people, who were equally concerned and confused, that were supposed to be on my flight.

We got someone from Lao Airlines to try and track down someone from Lao Skyways. At first, they refused to come out from the back. After some time, a lady came out and said that there are no flights today. She tried to give me a phone number to call. I told her that I wasn't able to make phone calls. After some waiting a man gave me his phone with someone on the other end. Basically they said that the flight was canceled and I should have received an email (never did) and they refused to do anything else for me. They couldn't put me on a flight the next day or refund my money right away (they said it will take 30 days).

Save yourself the headache, don't book with this airline. They are incredibly unprofessional and rude. They laughed at us as we stressed and tried to figure out a solution.

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Vientiane
Vientiane
Vientiane Prefecture, Laos
Luang Prabang
Luang Prabang
Luang Prabang Province, Laos
27 replies to this topic
London, United...
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2 posts
74 reviews
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21. Re: Beware Lao Skyways

I was dubious after somewhat negative online reviews and comments from a few locals.

However, i was really impressed by the Lao Skyway service - better than European budget airlines, and better than Air Asia.

I flew with them twice in Dec 17.

POSITIVES

- cheap flights

- free checked in bag allowance

- quick counter check in service (no need to do online)

- early/ timely flight departure and arrival, both flights i took

- clean, quality plane

- Good service on board by staff

- Give water and a snack

- Provide umbrellas for the walk in the heat between airport and plane

Overall, a really good experience for a budget flight

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Asia
Asia
World
Don Khone, Laos
1 post
1 review
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22. Re: Beware Lao Skyways

We flew from Vientiane to Pakse last sunday afternoon, No problems whatsoever: straightforward online booking, secure cc-payment, immediate confirmation by email. Flight left a little ahead of schedule and arrived early. Staff on the ground and on board were efficient and less grumpy than what seems to be the standard in Laos. We paid 850000 kip for the two of us, including checked baggage and a charge for the use of a credit card. Unbeatable!

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Vientiane
Vientiane
Vientiane Prefecture, Laos
Laos
Laos
Asia
Richmond, Ontario...
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4 posts
2 reviews
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23. Re: Beware Lao Skyways

I’m a fan. However, be alert. Last week we flew Luang Prabang to Phonesavan. Booking said 11:15 departure. Electric sign at airport said Check in 10:30 to 13:00, reflecting old time (which still showed on line at Skyway schedule). They told us sign was wrong. When my friend returned to LP they called for boarding repeatedly giving my flight number and my flight to Vientiene wasn’t for two more hours. This was said in both Lao and English. I’m on them again Friday and recommend Lao Skyways, good price and luggage allowance.

Edited: 14 February 2018, 10:39
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Luang Prabang
Luang Prabang
Luang Prabang Province, Laos
Dubai, United Arab...
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86 posts
125 reviews
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24. Re: Beware Lao Skyways

We just flew with them today, from Luang Prabang to Vientiane, and all went well. Cheap and cheerful!

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Luang Prabang
Luang Prabang
Luang Prabang Province, Laos
Vientiane
Vientiane
Vientiane Prefecture, Laos
Texas
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10 posts
5 reviews
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25. Re: Beware Lao Skyways

We have been using Lao Airlines directly thru their web site with no problems. We used them from Vietnam to Laos and in Laos. http://www.laoairlines.com/?

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Vientiane
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6,458 posts
91 reviews
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26. Re: Beware Lao Skyways

"We have been using Lao Airlines directly thru their web site with no problems." That is nice, but Lao Airlines is not Lao Skyways.

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27. Re: Beware Lao Skyways

How did you get there? Im looking at going on the same route in november

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