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Erc Email?

Level Contributor
262 posts
4 reviews
Erc Email?

I've sent 3 emails to ERC over the last two months asking various questions ranging from the wine-for-purchase list to a request for king vs 2 queen beds. No reeplies.

I've tried these two email addresses from the website:



Anyone have a more successful address?


15 days and counting!

Chester, United...
Level Contributor
63,459 posts
75 reviews
1. Re: Erc Email?


They should have worked

See PM I have just sent you which should help

Sarasota, Florida
Level Contributor
935 posts
1 review
2. Re: Erc Email?

Hi, I sent one to the first address you have listed on Dec 2 and received a reply back the next day from Hector Portilla, Concierge.

I was asking about the heated pools since several recent reviews said they were so cold. He responded back saying that yes, they have 2 heated pools that are heated to 78 degrees F. I replied back asking to raise the temp to 80 for January while we're there. Just kidding of course, I told him. That doesn't sound really warm to me, and friends of mine that have a pool said that for just hanging out in the pool it should be more like 82 to be really comfortable. But anything has to be better than the Iberostar pools where we stayed a couple of years ago. They were like ice water!!

I also asked him the location of the heated pools, but I haven't heard back from him yet.

Have a great time on your trip!

3. Re: Erc Email?

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