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Great ski holiday

Just returned from a ski holiday in Morzine and wanted to give some feedback about Hotel Le Petit Dru / Sunweb agents and the resort etc. We needed to book a ski holiday for just 5 days and all the main companies seem to do 7 nights only. We found Sunweb by searching for 4/5 night ski breaks, we had never heard of them previously. We searched the internet for reviews because we were a bit suspicious about booking with a small lesser known company, with no reps in resort etc. The reviews looked favourable so we booked.

First of all we booked on a Sunday and we had a query, so didn't expect a reply until Monday (the office is closed normally). Someone called us almost immediately, from Holland.

After that, we received all our e vouchers, in good time. We were advised to print them (a bit archaic perhaps), but found that they weren't actually needed by any of the companies apart from the ski passes.

The outbound and inbound flights were correctly booked.

The transfer company in Geneva (SkiLifts), texted us to confirm and had our details on arrival. The driver was exceptionally helpful, drove carefully and dropped us at the hotel door. We did notice other companies dropping people on the road with a steep snowy road to walk down. They also texted us the night before leaving to confirm the pick up time and they arrived 5 minutes early. The return driver took a lot longer to get to the airport. Instead of taking the motorway, he chose to go through Geneva (on a Friday lunchtime) only leaving us a 1 hour check in. Part of this was because he was training another driver and took him up a mountain area to show him parking etc. This added on 15 minutes to the journey. Then he said that because of a certain pick up, it was better to go the route he had chosen. He wasn't expecting the amount of hold ups and traffic. Anyway, we still had time to catch our flight.

The ski hire shop had our details and issued good equipment.

The ski pass station accepted the voucher and issued passes as agreed.

The hotel was exceptional and the Sunweb description completely accurate. The friendliest staff we have ever encountered. The room was warm, clean, comfortable and well equipped (room 35). Lovely balcony facing the valley and town, with amazing views of the slopes and all lit up at night. We even saw the night skiing and fireworks from our balcony. Some people have mentioned the church bells but to be honest, we rarely heard them with the heavy glazing. Maybe in summer with the doors open? The view certainly compensated for this. Other people have said the bathrooms are small. Yes they are, but perfectly adequate room for one, modern shower, nice decor, everything worked perfectly (no leaks etc), towels a little on the small side for a big person maybe, nice touch with the bath robe and slippers.

Free use of the heated indoor/outdoor swimming pool, jacuzzi, hammam, sauna. This was an added bonus, normally hotels charge extortionate rates for this facility. Lots of spa towels, clean and everything worked correctly. Massages are available to book.

The bar was an attractive area with a roaring fire and plenty of seating. Pool and football table away from the area so it doesn't disturb you.

The food was very good. A full extensive breakfast with an egg cooking station so you can cook your own eggs anyway you like. Staff are there to instruct you the first time you use the facility. Juicer, coffee machine, hams, cheeses, pastries, breads, bacon, fresh fruit etc.

Dinner is a set menu but if there are things you don't like, they will offer alternatives. The quality and presentation were excellent. 5 courses including an amuse bouche, starter, main, cheese and sweet. A good wine list is available. They will also offer a cheese fondue with a platter of charcuterie.

The ski bus stops 30 metres from the hotel door and is frequent both into Morzine and up to Avoriaz. This runs into the early evening so you can have time for some apres ski! There is also free ski and boot storage in the hotel.

The skiing was excellent with lots of choice.

Our holiday surpassed our expectations and both the hotel and Sunweb were exceptionally efficient and all the administration was correct. We would definitely use this company and hotel again, and highly recommend them.