In February of 2015, I rented a car from Europcar at Lisbon airport for drop off at Porto airport 7 weeks later. As part of the rental, I paid for an electronic transponder to cover the cost of electronic tolling on Portuguese tollroads. As a result, I expected to get some follow-up charges for these tolls after turning in the car but I was shocked by the questionable and costly manner is which those charges were applied to my credit card.
Instead of simply charging the cost of the outstanding toll to my credit card, Europcar Portugal credited the entire cost of the rental to my card and then charged the total cost of the rental plus the outstanding toll to my card. So, by the time American Express levied their charges for currency conversions, the charge for the toll was grossly inflated. And Europcar did this twice for two different tolls. So those two tolls...one for 6.7 euros and one for 5.4 euros (about $16.60 Canadian) cost me $102.39.
When I contacted Europcar to complain about this billing procedure they told me that it was part of the fine print in the rental agreement I signed. That might be so but it's the first time I've encountered this practice after renting cars in more than 20 countries. So beware Europcar Portugal.
When I contacted Europcar Portugal to complain about this bizarre billing practice, they simply said it was part of the fine print in the rental agreement I signed. That might be the case but in t