Here is a heads up for anyone who intends to use Avis to rent a car at Zurich airport:
In case you make a trip shorter than 120 km make sure you
1. fill up the tank
2. keep the gas receipt for proof
I happened to refuel at a 24 hrs gas station and the pump did not dispense the receipt. The station itself was closed at return. Avis got a full tank of gas back (8/8) and still charged me a service fee of 16 CHF. Not cool.
Yes it says so in the small print. No this was not communicated at check out.
I consider that gouging for my money and hence will avoid Avis in the future.
The replies I keep getting from them by email sound like AI. No human interaction. Beware.