I have been attempting to contact the Kilronan Castle Estate since 10/23/11 with no response. We are traveling for my husbands 40th birthday and I was trying to set up some spa services and book our dinner reservation. So much for "excellent customer service!"
I contacted customer service at Dooley Vacations who booked our tour, but they were completely useless. The operator told me that she "called Israel all the time and its not THAT expensive." Uhh... not really the point, but thanks for sharing (besides, last time I checked my tour was to Ireland!). Essentially neither company has been any help at all. I guess the take home message is - buyer beware!