Hi, I booked a double room in a hotel in York for 2 nights on 17th Nov. I booked through Hotels.com and used my free reward nights and paid the balance in full on Oct 19th. I have the email confirming that the booking is guaranteed and paid for.
The hotel has emailed me today to say that an error in their booking system means that my booking didn't go through properly and they have no availability. The have asked me to cancel the booking myself (I have free cancellation until 14th Nov).
I thought that the hotel had a duty to arrange alternative accommodation at the same cost and cover additional costs for transport etc. Is that right? York is now pretty full and prices have rocketed so I can't find anywhere else.
I'm very annoyed with them.
Thanks in advance