Could someone help me here and give me advice please? My husband and I were staying in a London hotel (that I prefer not to name until this pending case is resolved) and whilst we were packing on our final night decided to go have a quick bite to eat at a hotel across the road. I put my valuables in the room safe, left my brand new IPad to charge and off we went...
When we got back to our room about an hour and a half later our key cards weren't working so we had to go get them changed. We found that odd but didn't think much of it. When we finally got into our rooms I tried to open the safe but it kept giving me an error .. to cut a long story short security came up and they used some sort of master key to open it up for us. When we checked all my valuables were gone... we had cash in an envelope which also went missing and then I discovered my IPad and Kindle were also taken. We had to call in security again but rather than help us they kept insisting no one came into our room according to their records and to add to our distress they actually made us feel like we were inventing the whole story. They were awful - it was an experience I really want to put behind me. My husband went to the police to report this and we left early the next morning with absolutely no word from the hotel as to how they would help us.
Has anyone else had a similar experience? Does anyone have any tips or advice? Is the hotel liable for thefts from the rooms?
Any help or advice would be greatly appreciated!