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Luxury Retreats Villa Vacation Rentals

New York
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2 posts
18 reviews
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Luxury Retreats Villa Vacation Rentals

Does anyone know whether Luxury Retreats International is a reliable, well-established company from which I can safely rent a vacation villa in the Caribbean or Europe? Renting a 5-8 bedroom villa for a family getaway is like playing "vacation roulette" unless the agency is first rate. Thanks.

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Caribbean
Caribbean
North America
12 replies to this topic
Quebec
Destination Expert
for Mont Tremblant
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12,534 posts
34 reviews
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1. Re: Luxury Retreats Villa Vacation Rentals

Asking on a Montreal forum is a little odd.

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Montreal
Montreal
Quebec, Canada
New York
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2 posts
18 reviews
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2. Re: Luxury Retreats Villa Vacation Rentals

I agree, it seems odd to post on a Montreal forum. But it's not odd since Luxury Retreats main office is located in Montreal..

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Montreal
Montreal
Quebec, Canada
SE Ontario
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23,064 posts
15 reviews
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3. Re: Luxury Retreats Villa Vacation Rentals

Since you've not received any replies about this in the last 14 days, I suspect you'd be better off asking on one of the forums where the company has villa rentals. That way, if someone has rented from them in one of those locations, they can chime in. Just because the company is based in Montreal doesn't mean anyone in Montreal will know who they are or used their services. from their website it looks as though they've been around a long time - so they must be doing something right.

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Montreal
Montreal
Quebec, Canada
Quebec
Destination Expert
for Mont Tremblant
Level Contributor
12,534 posts
34 reviews
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4. Re: Luxury Retreats Villa Vacation Rentals

Actually I now know more about the company, I know someone who works there. Yes, they are legit.

Pittsburgh...
1 post
1 review
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5. Re: Luxury Retreats Villa Vacation Rentals

I'Ve booked twice through Luxury Retreatscom. Both times were excellent. Service was exceptional and villas were as described. I have booked again, but Ido have a problem which I hope they resolve. The first two times they assisted us from the airport to the villa. This time they want to give us directions ourselves. Our rental won't hold six people and all the luggage.

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6. Re: Luxury Retreats Villa Vacation Rentals

I will NEVER book with luxury retreats again. Their staff could not have messed things up for our family ANY more. When we left, we thought we had everything booked and taken care of. When we got to our Villa, we found out otherwise. They failed to turn in allergy information to the chef. They failed to provide the correct items on our stocking list. They failed to book transportation to ANY of our excursions, didn't give us addresses to our excursions, so we ended up missing our excursions, and then they REFUSED to give our money back. We had to spend hours of time on our vacation,(when we should have been enjoying the beach) FIGHTING and ARGUING with staff members to get them to return our money and fix THEIR mistakes. They wouldn't ever take responsibility for their mistakes, calling them "miscommunications". (Emailing the staff member in charge of organizing everything for you saying "can you please set up transportation " and the staff member saying "yes! ill take care of it", getting there, and you have NO transportation, is NOT a miscommunication.) The original staff member, that was supposed to be booking all of our excursions of us messed them up completely. We told her we wanted private excursions, and she would send us links to book them ourselves. We did. We got to Mexico, to later find out NOTHING she sent us was private. BUT when we booked a sunset sail for $86, she emailed and told us to cancel it, because it wasn't private, and gave us a link to book a $500 private sale. Now that the trip is over, we feel VERY ripped out of money. We didn't get to do a lot of things we really wanted to do because of their mistakes.

I am human, and realize mistakes happen. BUT the way they handled their mistakes was inexcusable. They were argumentative, told me I was wrong (even though I had the emails to prove everything I was talking about), and I had to spend HOURS on my vacation dealing with them, instead of enjoying myself.

They turned our vacation into a stressful headache. NEVER AGAIN

Montreal, Canada
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161 posts
7 reviews
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7. Re: Luxury Retreats Villa Vacation Rentals

I think that the company was bought by Air BnB at the beginning of 2017.

Quebec
Destination Expert
for Mont Tremblant
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12,534 posts
34 reviews
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8. Re: Luxury Retreats Villa Vacation Rentals

Airbnb does not own accommodation. But I do believe the company was sold.

Raleigh, North...
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4 posts
6 reviews
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9. Re: Luxury Retreats Villa Vacation Rentals

We booked a villa with Luxury Retreats for a 50th birthday celebration in Turks & Caicos for 8 people. All communications with them had been great and prompt. Hurricane Irma came along and the house was damaged. We had to cancel since the property owner didn't think it would be fixed in time. No problem. We get it. These types of things are out of their control.

We started to scramble to find another property since everyone had airfare booked for the island. This is where the issues started. We were told by the booking agent that the owner had returned the money to Luxury Retreats almost immediately. But, it took us weeks to get our money refunded from Luxury Retreats. Since we were trying to book another property, we needed to get that resolved as quickly as possible. The issue here is that communication became very difficult. Our booking agent had to keep reaching out to accounting and it would be 3-4 days before we'd get a response. She'd say she would get back to me and, only when I followed up did she respond with a status. I finally found a way to call accounting directly, but it seemed only one person answered that line and her supervisor needed to assist with the refund, but he was never available. I asked to speak to supervisors on more than one occasion but was informed that they weren't available. Only when I threatened to have our credit card companies dispute the charges did we immediately get action on our refund. What we couldn't understand was, if the money had been refunded from the property owner, why was it such a process to get it back to our credit cards? Credit card reimbursements are relatively easy to process.

It was ultimately an unfortunate experience that will keep us from ever recommending any of their properties or renting them ourselves.

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Nashville, Tennessee
1 post
2 reviews
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10. Re: Luxury Retreats Villa Vacation Rentals

Horrible company. Avoid at all cost. They canceled our family ski house 5 days before Christmas. Apparently the owner sold the house two months ago on October 6th and they never bothered to let us know they were going to violate our contract. Took days and days to finally get our money back with our attorney contacting them and truthfully they just don't care. 15 years our family has gone skiing the day after Christmas in some of the nicest homes in the world and we have NEVER had a company misbehave, lie, and not care like these people.

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