Best vacation ever! Do not be fooled by negative reviews. I still can't figure out what people expect. Maybe they feel they are royalty and need everything to be catered to them alone. Family trip, my husband, myself and 28 year old son and 17 year old daughter. We are definitely going back. We all agreed best vacation so far and we have traveled over 25 years with timeshares and other packages. We had a great clean room with a breathtaking view. We slept with the sliding doors open to hear the breaking waves. Beautiful sunrises and sunsets. Hearing the rooms were dated I expected the worse but I thought it was typical island furniture, rooms cleaned well daily extra towels if you needed them. Restaurants all wonderful. The breakfast and dinner buffet was fabulous and I have picky eaters but everyone found something to enjoy. Fresh squeezed juices in AM were great. Steakhouse average Gourmet restaurant very good. Snacks til midnight (hamburgers, hotdogs, dessert ). Drinks at the pool bar from 9am til 6pm and inside bar open all day/night. Staff very friendly for the most part. Front desk staff o.k. I guess they all the complainers !! Saw 2 weddings on the beach. Complaints about stained carpets , well seen in some of the best places too. Great deal for the money. Stopped in Atlantis but a little pricey and busy. I thought the Riu was a more relaxing place. Feel free to email me for any questions.