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Apple 6 Square Deal.....Downgraded on arrival to 5 Apple...

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Bonita Springs...
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Apple 6 Square Deal.....Downgraded on arrival to 5 Apple...

Having booked the 6 Apple Square Deal, we were informed on arrival at our departure aiport (at 4 am!) that our hotel would be 5 Apple and that compensation would be arranged with the resort reps. We were in a group of approx. 30 6 Apple Square Dealers who arrived from Chicago and St. Louis....PLUS..there were also a group of people who were booked for Secrets Excellence (including at least 3 honeymoon couples) who were taken to the same 5 Apple Hotel (Iberostar Dominicana). Needless to say, we were not happy campers! Some of the people only realised they were at a 5 star hotel when they got to the resort, having been told at the departure airport they were headed for Sunscape The Beach!! The Apple rep at the resort told us that this had already happened on Friday and Saturday to other people (we arrived on Sun 13th Nov for 7 nights); and would also be happening on Mon and Tues (as far as he knew). Some of the couples elected to return home. Those of us who stayed were told our compensation would be the monetary difference between 5 and 6 Square deal and a complimentary 7 night stay at any Apple 6 resort to be taken within the next year (not including air, tax or transfers). While the hotel was okay, it was not what we had booked or hoped for....if we had wanted 5 Apple - we would have booked 5 Apple in the first place!! We were told there had been a screw-up somewhere, and hotels were overbooked. We will see what happens as regards compensation. Hoping that if you have a 6 Apple Square Deal or a Secrets Excellence trip booked - you manage to spend your holiday at the resort you booked!!

Milwaukee, WI
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1. Re: Apple 6 Square Deal.....Downgraded on arrival to 5 Apple...

Wow! The resorts were that overbooked, that is what I have been hearing. We are leaving on Sunday for our 6 apple square deal, hopefully we will not have this problem! I hope that you still enjoyed your vacation and made the best of the situation. Keep us posted on what they actually give you as compensation.....at least a free 7 night stay at another 6 apple for future use is a nice benefit. Gives you a reason to take another vacation :)