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caribbean classic

Basildon, United...
Level Contributor
136 posts
12 reviews
caribbean classic

Looking at the cocobay resort for a break in november.

best price i have seen is with a company called caribbeanclassics.co.uk

they are abta and atol protected but just wondered if anybody has used them?also does anybody know if the resort gets fully booked quickly.

17 replies to this topic
East Anglia...
Level Contributor
13 posts
63 reviews
11. Re: caribbean classic

We've been twice now with Caribbean Classics and both holidays have been great. I would also add that after a hiccup that was totally the fault of the hotel and not Caribbean Classics, they sorted it out as promptly as they could and had excellent communication throughout the booking of the holiday and even afterwards when they sorted the issue, I think that says a lot about how good they are. We will book again with them.

London
Level Contributor
1 post
6 reviews
12. Re: caribbean classic

Do NOT use this travel agent!

I booked a holiday through this website and unfortunately, within 1 hour of booking and paying a deposit I was informed by my daughter she had made a mistake with her dates. I approached the company within 30 - 40 minutes on Sunday and was told I would have to cancel at the loss of my deposit.

Despite emailing the director of the company and asking if they would consider refunding me with a proportion of the deposit they refused. They were very unhelpful and showed no compassion for my situation - I'm already beating myself up over this - but their attitude was appalling to say the least.

Guildford, United...
Level Contributor
3 posts
18 reviews
13. Re: caribbean classic

Went to Barbados for the first time this year and booked through Caribbean Classics no complaints at first I booked a garden room then price dropped after i had booked it. Was annoyed at first as the garden room we had booked was the price of a sea view room. They were really good and changed my room to a sea view room I paid a further deposit but didn't lose the initial deposit I plan to use them again this year

Minster Lovell...
1 post
1 review
14. Re: caribbean classic

Not very good customer service and quite slow. Stick with a more reputable company like BA or Virgin. Kenwood travel were cheaper most of the time. Avoid if you can, they seem slightly untrustworthy.

1 post
15. Re: caribbean classic

Be carefully with Caribbean Classic.

They gave us price of £1732.00 to Barbados (AI) Tool our card details and said all is fine.

Ten minutes later we get a phone call from them to inform us that the Virgin Airline have increase the price

to £1854.50. We told them to cancel.

Booked same Dates Flight with British Airways. £95 cheaper

Coventry, United...
Level Contributor
1 post
3 reviews
16. Re: caribbean classic

Good company if nothing goes wrong - but if it does don't expect any interest or support from them once they have your money. Our Virgin Atlantic flight back from Barbados was cancelled (December 2017). Wrong info from their local agent regarding rebooking.. We were downgraded to economy on BA. Still fighting Caribbean Classics for a refund for the service paid for but not received. Ignored our initial e-mail and complaint. They blame everyone but themselves for the delay in sending the refund - appalling service. Avoid.

Level Contributor
1 post
3 reviews
17. Re: caribbean classic

Hi I totally agree with you DO NOT USE Caribbean Classics to book your holiday. We arranged our wedding with them in Antigua, dealt with their wedding planner who at first seemed very helpful and advised us on what hotel to book. On the day we were leaving for our holiday, got a phone call to say the arrangements had changed and we couldn’t have our wedding where originally planned. So upsetting to get this news as you are leaving for your dream wedding/holiday. Various phone calls and emails over next couple of days, but basically they didn’t want to know. We arranged a different location for our wedding in the end with the helpful staff at hotel but Caribbean Classics did nothing to help out. Emailed them to complain on our return and had no response, so disappointed with them. Just want to advise anyone booking a wedding abroad DO NOT USE THIS COMPANY!!

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