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Cannot report duplicate listing

3 posts
Cannot report duplicate listing

I'm on the "Business Representative Support" page, and chose "Update Business Information" > "Report Duplicate Listing". All fields are filled in, but it keeps saying...

Please fill out all required fields

-

...as if it wants me to fill in a field that's unnamed?

Thanks,

J.

8 replies to this topic
West Grey, Canada
111,535 posts
641 helpful votes
1. Re: Cannot report duplicate listing

Hi Jochen;

A few things to help troubleshoot your problem. Please try them, one at a time and see if it resolves the problem.

1. Log out and log back in.

2. Clear your browser's cache.

3. Clear the TA cookies from your computer.

I hope that helps.

Best Regards

California
76,077 posts
477 helpful votes
2. Re: Cannot report duplicate listing

If that doesn’t work, post the duplicates here. I had one last week that wouldn’t merge because one was a restaurant and one was a experience. Which was eating at a restaurant.

East Anglia, United...
21,806 posts
224 helpful votes
3. Re: Cannot report duplicate listing

It’s a known glitch, which the engineers are still working on, months later.

Can be reported from primary listing via ‘Improve this listing’

Unless it’s ‘Things to do’ listing, where it’s no longer available.

3 posts
4. Re: Cannot report duplicate listing

Clearing cache etc does not work indeed.

Our original page is here;

https://www.tripadvisor.com/Hotel_Review-g17678413-d20096353-Reviews-Kruger_Cliffs-Maruleng_Limpopo_Province.html

And the duplicate is here;

https://www.tripadvisor.co.za/Hotel_Review-g5445083-d23266075-Reviews-Kruger_Cliffs-Kampersrus_Limpopo_Province.html

3 posts
5. Re: Cannot report duplicate listing

Awesome, Algarveaddict2015.

I managed to ask for a merge that way. Hope they merge the pages soon!

Thanks!

J.

East Anglia, United...
21,806 posts
224 helpful votes
6. Re: Cannot report duplicate listing

Can take a few days.

Look out for an email, (check junk mail). Sometimes TA_ will contact an owner to confirm, when a member has made a request via ‘Improve this listing’ .

Having used this route, they may not automatically recognise that you’re the owner/manager.

Edited: 1 year ago
1 post
7. Re: Cannot report duplicate listing

Did you get this sorted as I am having the same problem? How did you resolve it if you did? Thanks

East Anglia, United...
21,806 posts
224 helpful votes
8. Re: Cannot report duplicate listing

Hi Lozza, have you followed the advice already given?

Are you still having problems?

Edited: 08 November 2024, 13:35
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