So I am trying to book a two one-way tickets to another country for both my wife and myself. She will be teaching abroad and we have already started making preparations to move. Yesterday, Chinese Eastern Airlines released some really good prices, but I have been having trouble booking at several sites.
I started with skyscanner and it suggested justfly and exploreair. Both of which when I attempted to checkout increased the price. I tried a couple other sites but they say Chinese Eastern Airlines is experiencing price fluctuations. So the spectacular price was not meant to be or so I thought. So I contacted the various sites that increased the price and I did not get an answer from any of them.
So I checked Chinese Eastern Airlines website and the price was 4x more than what was on the cheaper sites. So out of curiosity, I contacted the airline to see if they could assist me. After 40 min on hold, the agent finally came on the phone. After a pleasant conversation and explaining my situation she checks her system and the flight was only 3x what was on these third-party sites. LOL.
I explained that I am hesitant/reluctant to book on a third-party site because of issues that could arise and that they do not guarantee any ticket. She explained to me how the system works and that they are partnered with specific sites in which these third-party sites guarantee their tickets. CheapOair was one of them. She hinted pretty heavy that I need to book on one of these sites instead of their website. At this point, I am lost as to what I should do. CheapOair does guarantee the plane seat but after reading several reviews and issues with them, I am not sure what to do.