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Vueling: Shameless Service

La Coruna, Spain
1 post
1 review
Vueling: Shameless Service

It is too usual to get a poor service from Vueling.

And now, another example: You purchase your tickets in a company of the same group (IAG: BA, Iberia), but your priority-gold One World card is not recognized.

You're boarding with a priority status from the company you've bought from the ticket, but Vueling doesn't recognize it!!!

They are fine for you to pay, but have definitely zero Customer service orientation.

What a shame!!

4 replies to this topic
Burnley, United...
Destination Expert
for Vienna
Level Contributor
18,165 posts
104 reviews
1. Re: Vueling: Shameless Service

This has nothing to do with the Vienna forum!

Level Contributor
765 posts
TripAdvisor Staff  
2. Re: Vueling: Shameless Service

Hi FVentureira,

I noticed that you inadvertently posted your question in the Vienna Forum, so I have moved the topic on your behalf to the Air Travel forum.

Happy travels!

TA_Paola

TripAdvisor Community Moderator

Edinburgh, United...
Level Contributor
16,064 posts
16 reviews
3. Re: Vueling: Shameless Service

"You're boarding with a priority status from the company you've bought from the ticket, but Vueling doesn't recognize it!!!"

Vueling are not Oneworld members so why would they recognise Oneworld status?

Edinburgh, United...
Level Contributor
4,570 posts
4. Re: Vueling: Shameless Service

Vueling is not a member of One World Alliance nor an affiliate so the OneWorld rules do not apply regarding benefits on OW airlines.

I know the BA site make this clear when booking (that benefits do not apply) not sure about IB

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