My son made a booking with Travelgenio to fly from Shanghai to Siem Reap, via Pnomh Penh, return. The airline has made alterations to this flight, and Travelgenio contacted my son to confirm the changes were acceptable to him, asking him to contact them as soon as possible so they could confirm his flights.
Firstly he had difficulty getting through to customer service at Travelgenio, and was cut off a few times, but finally got a reply via email. They confirmed with him which flights would be acceptable to him, and said they need confirmation from the airline. This has now taken 14 days and still no confirmation of his flights from Travelgenio. He has contacted them several times and they say they are waiting to hear back from the airline. Surely it can't take this long?
He has contacted the airline directly, but they say they cannot help as the booking was made through Travelgenio. My son is very concerned that he may not receive confirmation of his flight details in time for his holiday, which is only two weeks away.
Has anyone experienced a similar problem?