Hello - I have recently returned from Cyprus after a 23 hour flight delay. I have sent my compensation/complaint to BA with all supporting documentation and have been given two case reference numbers as there were two bookings. Has anyone got any ideas of how I can get BA to sort this as they are not responding to any e-mails and I cannot get through the Customer Service Helpdesk on the phone. This has been going on since 30th November 2017.
A good Legal Company who has expertise in these matters may be helpful!