A couple of weeks ago my wife noticed a credit on her bank statement. It was a £120 refund from BA. When she called them to find out the reason for this generousity she was told that she had been charged for an additional checked bag which should not have been the case and she was being refunded..
Roll on to today and I take her to the airport and attempt to check 3 bags. Check in person says you are flying business and you can only check 2. My wife told said agent what has happened, and he said thats a new one on me. He looked at her account and could see that the payment that she had made for extra baggage had been refunded. He was adamant that she would have to pay £150 extra bag fee - and was rather rude in his manner Quite naturally we complained about this. This was BA's cock up - they issued the refund. My wife was quite happy to pay the original £120 but now, because she was not pre-paying she was expected to pay an additional £30. When my friendly check in agent told us this I said to him that I thought we were dealing with BA not Ryanair !!
A manager was called and we eventually settled on agreeing to pay £50. The original credit was down to BA agents not knowing their own systems. Evidently if you are travelling Economy and you are silver that entitles you to an extra bag increasing your allowance to two. My wife was travelling Club World and you do not get an additional bag
When my wife checked her boarding pass whilst waiting for the flight she saw the dreaded SSSS on it - coincidence or BA being vindictive ?