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switcyndy would like to send you a message

switcyndy would like to send you a message

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Silver Spring...
Level Contributor
8,651 posts
10 reviews
33 helpful votes
1. Re: switcyndy would like to send you a message
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Sometimes, airlines exclude responsibility for anything packed in a cardboard box.

Have you considered filing a claim with your travel insurance?

Shanghai, China
Level Contributor
14,757 posts
2. Re: switcyndy would like to send you a message
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Did you check-in a suitcase or a cartoon box?

Silver Spring...
Level Contributor
8,651 posts
10 reviews
33 helpful votes
3. Re: switcyndy would like to send you a message
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Reading again, I see bag was shipped to OP in box.

Not sure what her options are. She hasn't provided many details.

Edited: 6 years ago
United Kingdom
Level Contributor
27,265 posts
103 reviews
156 helpful votes
4. Re: switcyndy would like to send you a message
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Welcome to TA upon joining today.

Do you have travel ( trip) insurance that might alleviate some of your woes?

Brussels, Belgium
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37,642 posts
3 reviews
2 helpful votes
5. Re: switcyndy would like to send you a message
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What's with the silly title? The topic appears to be "Bag contents damaged after Jetblue flight Boston-Denver". The forum is not for messaging anyway...

It isn't clear from your explanation whether you are claiming that the bag WAS damaged or not. The airline is apparently claiming that it wasn't, but that it was inadequate to protect the contents in the first place (which would also explain why they had to send it on to you in a cardboard carton/box): for example, if you failed to close it properly, or stuffed it too full and a zip burst open, and items were therefore lost before the bag was recovered, that would not be the fault of the airline.

You'll have read §18 of Jetblue's T&C: https://www.jetblue.com/p/jetblue_coc.pdf indicating that "Carrier’s liability for loss of, damage to or delay in the delivery of checked or unchecked baggage or its contents is limited to PROVEN damage or loss" and the problem is that you would have to prove that the damage is not due to "improper packing" on your part, as claimed by the airline. For this reason, they are not offering you compensation for the lost/damaged items but merely making a commercial gesture in offering you credit for another flight (which, as an international student, I would have thought you could have used, e.g. when returning "home")?

It could also be a problem that you seem to be saying that your parents packed your bag (if this is what you mean by "packaged them for me"). Even if you had a claim for compensation, this will not take into account the emotional value of the items, and neither will your travel insurance policy (assuming you have one).

Apart from that, if items were spilled from your luggage, this could be at Boston Airport, after you rechecked it, or in the hold of the plane on the way to Denver, or at Denver Airport, during unloading; and of course no-one will know the items came from YOUR bag. So I would contact "lost and found" at both airports in case any of your belongings are there.

Edited: 6 years ago
San Francisco...
Level Contributor
60,973 posts
137 reviews
119 helpful votes
6. Re: switcyndy would like to send you a message
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Everyone assumes most travelers have travel insurance. Sadly that is not the case. I don't have data to back it but my assumption is a huge majority of travelers either do not have or have not heard of travel insurance

It is always good to ask if folks posting similar posts do have insurance -but assume they don't

SO OP -- Are you saying your suitcase was ok and in perfect condition at BOS and that JetBlue somehow misplaced it/ damaged it and you get the contents in a box in Denver ? is that your assertion ?

where do your parents fit into this ? what does it matter who packed it ? Are your clothes that you received damaged beyond repair ? Do you have a list of what is missing ? These are things you need to write down and claim with JetBlue

kent
Destination Expert
for Kent, Solo Travel
Level Contributor
18,619 posts
151 reviews
197 helpful votes
7. Re: switcyndy would like to send you a message
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Either I'm totally confused or this is a joke. The poster joins today and doesn't know if they are switcyndy or kacyndy?

Why would kacyndy from Nebraska fly into Boston on Emirates and then fly to Denver on JetBlue?

The dates don't add up either. The OP states they flew into the USA (from where ever) on 7th August, and 2 weeks later was contacted about the missing bag. Adding 14 days to the 7th of August means the bag was found on 21 August. But the missing bag /cartoon (presume a carton) arrived on 17th of August?

Insurance.....My daughter studied in the USA, and as part of her application for an extended student visa, she had to provide proof of a travel insurance policy. The rules may have changed, but I doubt it.

San Francisco...
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60,973 posts
137 reviews
119 helpful votes
8. Re: switcyndy would like to send you a message
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Kent -- are you saying the US government (in this case the State Department who issues US visas) asked for a proof of travel insurance ? and I think this must have been a few years ago ? Humm I have never heard of such a requirement but again I've not been in that boat wrt applying for a US visa.

The requirement could have been from the University -- when our kids apply -- they have to either sign up for Univ insurance or state they have insurance - but this is medical insurance not travel insurance

I would be very surprised if the govt asked for mandatory insurance . But again I am not expert

Edited: 6 years ago
kent
Destination Expert
for Kent, Solo Travel
Level Contributor
18,619 posts
151 reviews
197 helpful votes
9. Re: switcyndy would like to send you a message
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@belomiser....think I must have been having a "senior moment". Can't remember now if it was the university or the student visa process. I know that insurance was compulsary & the policy had to cover more than health, as it included personal liability and legal representation. It may have also included loss,damage & theft of goods as part of a complete package.

This was some time ago, but I still recall the shock when I got the bill.

San Francisco...
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60,973 posts
137 reviews
119 helpful votes
10. Re: switcyndy would like to send you a message
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mcpinder My apologies for calling you the name of the county you are from. Was on my phone then and I switched your name for you home . LOL

Must have been the Univ.

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