We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Turkish Airline caused me to miss my connection

Nottingham, United...
Level Contributor
161 posts
50 reviews
76 helpful votes
Turkish Airline caused me to miss my connection
Save

I was due to travel with Brussels Airlines on an ANA codeshare from Heathrow for a connection with ANA in Brussels. When I arrived to check in they said that the flight was delayed and I wouldn't get my connection in Brussels. As they are part of the Star Alliance, they offered me an alternative flight with Turkish Airlines via Brussels. Foolishly I accepted! The flight set off from the gate but turned back from the runway as they had a technical problem. They then had to refuel. The result was that We missed the connection in Istanbul so I had to wait for a day in Istanbul. They put us up in an hotel, but the result was that I arrived in Tokyo 28hours late.

I complained to ANA who said not our problem and forwarded our complaint to Turkish Airlines. Two weeks later we have had no response. I'm going to phone them but wondered if anyone else had any experience of this problem? Does the right to compensation under EC Regulation 261/2004 apply if we set off from London but landed outside of the EU?

UK
Destination Expert
for Air Travel
Level Contributor
19,713 posts
27 reviews
41 helpful votes
1. Re: Turkish Airline caused me to miss my connection
Save

You are covered under 261/2004 - which applies to all flights departing from the EU, regardless of airline or destination (you wouldn't be covered in the other direction flying on a non-EU carrier).

This sounds pretty much like an open-and-shut case - it was a technical issue, so you are entitled to compensation. What I am not entirely sure about is whether the amount of compensation due is calculated on the basis of your arrival time in Istanbul or your arrival time in Tokyo - I think it may be the latter (as you were ticketed to Tokyo) but it's something you will need to check. I believe there have been court rulings about this.

Cambridge, United...
Level Contributor
2,143 posts
2. Re: Turkish Airline caused me to miss my connection
Save

You'll qualify as you bought a ticket on a flight starting in the EU.

Brooklyn, New York
Level Contributor
27,650 posts
3. Re: Turkish Airline caused me to miss my connection
Save

How late was your arrival to Istanbul? Were you originally ticketed all the way from London to Tokyo?

Vancouver, Canada
Destination Expert
for Air Travel
Level Contributor
11,211 posts
101 reviews
142 helpful votes
4. Re: Turkish Airline caused me to miss my connection
Save

Only two weeks? It usually can be significantly longer wait time for post flight issues.

Nottingham, United...
Level Contributor
161 posts
50 reviews
76 helpful votes
5. Re: Turkish Airline caused me to miss my connection
Save

It was about 90 minutes, but the gate was closed so we couldn't boated the connection. We were ticked all the way, which is why they wouldn't let us have our cases and they were automatically put on the flight on the next day.

Nottingham, United...
Level Contributor
161 posts
50 reviews
76 helpful votes
6. Re: Turkish Airline caused me to miss my connection
Save

Sorry that should have said

It was about 90 minutes, but the gate was closed so we couldn't board the connection. We were ticketed all the way, which is why they wouldn't let us have our cases and they were automatically put on the flight on the next day.

Edinburgh, United...
Level Contributor
10,998 posts
7. Re: Turkish Airline caused me to miss my connection
Save

Should the claim not be against Brussels airlines? Their flight was delayed so they rebooked you and you arrived 28 hours late...(you would never have been on the TK flight had you not been rerouted onto it by them)

UK
Destination Expert
for Air Travel
Level Contributor
19,713 posts
27 reviews
41 helpful votes
8. Re: Turkish Airline caused me to miss my connection
Save

Good point, Carol... or maybe they are both liable, and should go halves?

Interesting legal dilemma.

Shanghai, China
Level Contributor
14,755 posts
9. Re: Turkish Airline caused me to miss my connection
Save

No legal dilemma, it is the operating airline that is liable to pay compensation.

Nottingham, United...
Level Contributor
161 posts
50 reviews
76 helpful votes
10. Re: Turkish Airline caused me to miss my connection
Save

I have eventually received an offer of compensation from Turkish Airlines but it's an EMD which I have to take to their nearest office to cash. Has anyone had one of these? Bit of a pain having to go so far to collect.

© 2024 Tripadvisor LLC All rights reserved.

This is the version of our website addressed to speakers of English in Ireland. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu.