We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Cathay pacific - Not able to check in online

San Francisco...
Level Contributor
16 posts
Save Topic
Cathay pacific - Not able to check in online

Hi all,

When I try to check in online on Cathay pacific website, I am getting the following message.

" We're sorry, there has been an error in capturing your travel information. Please start the check in process again and if the problem persists, proceed to the airport where our staff will be happy to check you in. [E11B60005]"

Is anybody aware of this issue? Please help!

33 replies to this topic
San Diego
Destination Expert
for San Diego
Level Contributor
67,326 posts
71 reviews
Save Reply
1. Re: Cathay pacific - Not able to check in online

Do they have all of your info/passport etc???

Have you tried calling them?

San Francisco...
Destination Expert
for San Francisco
Level Contributor
58,159 posts
149 reviews
Save Reply
2. Re: Cathay pacific - Not able to check in online

why don't you call Cathay ? They are the best folks to help you.

San Francisco...
Level Contributor
16 posts
Save Reply
3. Re: Cathay pacific - Not able to check in online

thanks!! Actually, I did call them. And they don't know why I am getting this error. Just wanted to know if anyone else faced the same problem.

San Francisco...
Level Contributor
16 posts
Save Reply
4. Re: Cathay pacific - Not able to check in online

Yes I entered all the info and finally get this error. Passport validity is fine and everything is okay. not sure what the problem is. I called them and they too dont know why this issue.

Phoenix, Arizona
Level Contributor
1,257 posts
6 reviews
Save Reply
5. Re: Cathay pacific - Not able to check in online

Maybe trying to check in too early? Had that happen before.

San Francisco...
Level Contributor
16 posts
Save Reply
6. Re: Cathay pacific - Not able to check in online

We can check in 48 hours in advance. Now its just 24 hours for the flight.

Edinburgh
Level Contributor
11,265 posts
17 reviews
Save Reply
7. Re: Cathay pacific - Not able to check in online

I had bother about 18 months ago. Could not check in no matter what I tried. Seemed to be because it had been booked through a TA. Yet I managed to check in on BA's site for the Cathay flight. The booking was with Cathay with all but 2 flights with them and 2 UK domestic flights to connect to the Cathay ones with BA.

San Francisco...
Destination Expert
for San Francisco
Level Contributor
58,159 posts
149 reviews
Save Reply
8. Re: Cathay pacific - Not able to check in online

Since this is an international flight -- not all airlines allow online check ins without checking the actual passport and visa. I've had to check in at the airport for many international flights where a Visa was needed.

Btw if Cathay cannot help you , not sure how you feel that a bunch of strangers can. None of us know the exact nature of your booking or where you are traveling to and your passport and visa requirements.

Takapuna, New...
Level Contributor
3,823 posts
40 reviews
Save Reply
9. Re: Cathay pacific - Not able to check in online

Online check in can be a problem on code share flights.

Kansas City...
Level Contributor
1,271 posts
220 reviews
Save Reply
10. Re: Cathay pacific - Not able to check in online

Check in at the airport early.

Reply to: Cathay pacific - Not able to check in online
Get notified by e-mail when a reply is posted