We had a booking as a table of 7 for a family dinner as we would not all be together for Christmas. We had been previously, 4 of us, and enjoyed the night so much we decided it was perfect to bring the rest of...the family who had travelled to Lismore for this particular dinner. We had those that had never been so hyped up for a great evening with great food because our last experience was such a positive one, sadly it turned out to be the opposite. The starter was a massive hit until one of us realized our food was cold. Then the mains... NO ONE had a warm dinner. Some even had stone cold dinners. The flavours were fantastic but sadly we couldn't enjoy it. 2 mains were sent back and those 2 people decided they would not have a main because it had turned them off they're dinner. I will say that the rest of us did indeed finish our dinners except for one person, and we left starving. On to desserts; The menu had stated that the brownies would come with chocolate sauce and it did NOT! Nor were they hot. The sticky toffee pudding was a plainish sponge cake with sugar lumps in it, I saw no dates. And as for the "butterscotch sauce". It was laughable. Watery sugar thrown over my dessert. The christmas pudding came with no creme anglais as stated it would on the menu. Did I mention we are a family of chefs? That's the embarrassing part. And to top it all off, a member of the family wanted to express her feeling on our experience on paying the bill. The lovely waitress who was VERY attentive and helpful may I add, had to take the blunt of our negitivity as her... What looked and seemed like a manager, stood behind her and kept his back turned. We were not the only table that complained, so perhaps he didn't fancy turning around to face us? I don't know but it was very unpleasant and unperfessional to let that lovely girl take the blunt. And if you are looking to be toasty and warm, don't be fooled by the big open fire, we were freezing. They wheeled around one gas heater to different tables. As we are wine people, one of us had the app called "Vivino" which tells you everything you need to know about particular wines. The 2 bottles of red wine that were ordered can be bought in SuperValu for €12.99 and for as little as €8 euro in other places. We were charged €32 euro per bottle!! No one minds paying for good wine but that's madness.More