We went here as a steak-loving couple, curious to try some local reindeer in a steak form. Upon entering you get to leave your coats by the staff-controlled rack (free of charge), which was a nice extra-service. However, they were a bit clumsy sometimes handling...the correct coats back to their rightful owners. Overall feeling of the place was cosy and nice, with nice a cabin-like interior design. Place was very crowded during our stay on thursday evening and sadly this seemed to also be too much for the staff to handle, affecting to their behavior/care for the customers. On our table the service was rather neutral/non-caring and there was not really much of "extra" emotion given to us. We understood the staff was busy on crowded evening, but after the food serving nobody was really interested to care for us afterwards, at all. Nobody cleaned our table of empty glasses nor were interested to hear our wishes for dessert/further needs. In the end we had to nudge waiter to actually get service. Lastly during the payment the waiter was rather rude/disrespectful to us customers, when after payment he just throws the paycard on table and leaves. Perhaps he was expecting a tip from us and got annoyed that we didn't tip this time (which also normally is left for customer to do anonymously during payment while waiter waits aside), but this time waiter directly asked if we wanted to tip or not, so he can proceed with the payment. But given to the service we got, there is MUCH to improve on customer service to earn that tip.
In the end, food itself was good and okay, reindeer tasted very delicious with different sauces and overall dish was all fine, nothing too special still when compared to other steakhouses we've visited, except the reindeer steak possibility.More