Whenever we were in the Donovaly region - summer and winter - we always visited this restaurant as a returning guest. We always got very tasty and delicious Slovak food. Last time, however, we had a very serious and disappointing insult when we arrived at...the restaurant. One of the employees at the counter - Her name was Lucia - did not want to accept our advance table reservation, confirmed in writing by e-mail. She was so rude, impolite and dismissive that we just stood there in shock, watching and listening to Her absurd behavior as a host. Eventually another waitress - Her name was Eva - helped us and quickly resolved the issue by rearranging the tables etc and we were seated. In complete contrast to Lucia's demeanor, She was very kind and polite, supportive, and provided perfect, excellent, prompt service. In the end it turned out that the reservation was found, but Lucia did not come to our table to apologize, saying sorry, etc. I sent a written complaint to the owner and manager of the restaurant, 100% sure She read my message, but She didn't even bother to reply! I have to say that this kind of behavior and attitude is not befitting of such a good restaurant and will put off guests and of course tarnish its reputation. Such a waitress would have been fired immediately to avoid ruining the restaurant's reputation. Unfortunately, something has really changed here, it was very disappointing - despite the delicious food, we will probably skip it in the future and advise others to find another restaurant with nicer service!More