We have been there twice ans both visits were just top notch. From service till interior- pure excellence. There is nothing I would complain about. Prices are cheap comparing what you get for the money. Excellent job
We have been there twice ans both visits were just top notch. From service till interior- pure excellence. There is nothing I would complain about. Prices are cheap comparing what you get for the money. Excellent job
Perfect chocolates and drinks including g cafe. But waiters girls discussion between them was too loud and unappreciative and disturbing guests at least in 1st room from of bar.
One big disaster. Unnecessarily the place is beautiful, when everyone from this place takes away terrible experience with service and food / drink (if they get to it after 2 hours of waiting at all). The staff has no experience and there is no system,...no management. Sadly, this is not a temporary / current problem, but a problem unresolved for a long time (we return to the Banská Štiavnica regularly every year) and it is always only worse and worse. The saddest thing is that the owners, despite the bad accumulating reputation and the ubiquitous negative reviews, don't care at all, because there is no change.More
There are only 2 employees for such a large space and this is reflected in the service. We were convinced of that when we first visited the company and the customers left and the waiter forgot about half of the order at the side table....We had the service in order, but these circumstances did not add to the impression. Nice environment, excellent cake with double chocolate, but comparable prices as in a patisserie in the center of Prague. It did not leave a significant impression on me and until the service is changed here, it is not worth going here.More
Aperol Spritz for 6,60€ - luke warm, tasteless, very low Aperol&Prosecco content, there definitely not worth the money. Expensive glass of water with hint of Spritz in the backround. Dissapointment.
Room - 5/5 - great artistic atmosphere, clean, and spatious Breakfast - staff recommended to pre-order day before which would not probably fit spontaneous people. Last breakfast, part of order did not come. Last but not least, every time during pre-ordering staff was impatient and...kept asking whether we’re done or not… disagreeable and improfessional. In general room was great, but staff and planning around breakfast not so. Also day by day breakfast freshness was going downhill… Parking is situated around 1km from the hotel and automatic transport is not included - we went by foot… Basically you would expect from such a lovely designed interior and 5* hotel much more than average breakfast and average staff.More
The hotel is in the very heart of the city centre, in a beautifully restored old building. Each room has a very different character, based on a seemingly random collection of paintings, shelves with old books and artefacts, which in fact are carefully select and...assembled. Spacious rooms with beautiful wooden floor, small but sufficient bathroom, lovely details, such as really nice chocolate pralines as a welcome surprise. There is no air conditioning, as the house is a protected historical monument. We stayed during an extremely hot week but the reception promptly provided us with a ventilator, so we don't d not suffer at all.More
Waiting for coctails 20 min. After we stood up and went away. Also very stupid and incompetent waiter. After complaing they were just stupidly rude.
A unique place with original atmosphere and great coffee and cakes 🙂 If you are looking for some extravagance, this is the right place to visit 🙂
Everything here is really overpriced and not worth the money spent, the staff was not helpful at all and we’ll definitely never come here ever again.
Such a wonderful place, great atmosphere, great coffe and good late breakfast. Definitely one of the best stops in Banska Stiavnica.
The only reason for visiting divna pani is decoration of rooms. Coffee is the worst i ever had, ginger and pineapple lemonade with no tasty. Customer service not really good. Regret the visit.
Charming, original atmosphere and decoration, inviting you to explore, nice service, tasty coffee and cakes.
Heated food, chaotic service, pricey. Waitresses arguing with each other and openly complaining about more people coming in. Not another time.
Nice place and quality products, but too expensive. For coffee and few waffles for two you will pay as for whole dinner. Place ideal also for groups up to 6 people. Some sofas are hard if you sit there for longer time.