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65 Sumner Ave, Springfield, MA 01108-2301
+1 413-737-8719
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  • Excellent25%
  • Very good34%
  • Average8%
  • Poor0%
  • Terrible33%
7 Aug 2018
“Drive to next one”
4 Jul 2018
“One filling lunch.”
Restaurant Hours
65 Sumner Ave, Springfield, MA 01108-2301
All Details
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1 - 10 of 12 reviews

Reviewed 7 August 2018 via mobile

Terrible customer service skills, they do not answer phone when you call to order. Friendly's not so much. If you don't like customers don't work in a service job.

Thank Birdie625
Reviewed 4 July 2018

Shay-seater & server- let me take my time to select the Honey BBQ Burger-a signature honey BBQ sauce melted cheddar cheese , crispy fried onion, apple wood-smoked bacon, lettuce & tomato topped burger. Burger was thick & a bit juicy-just the way I enjoy a...More

Thank Jack L
Reviewed 17 December 2017 via mobile

We stopped into Friendly's for lunch expecting a long wait and slow service. We were pleasantly surprised. We were greeted in a friendly manner and seated promptly. We were given menus and were apprised of the twenty new less expensive meal options. We were given...More

Thank bpasso
Reviewed 28 September 2017

This was a return trip to a restaurant frequented growing up and although the menu items have changed, the quality, service and taste is the same. We were waited on by an exceptional waiter, Jobie, who was not only attentive and friendly, but had personality...More

Thank Ron H
Reviewed 2 July 2017 via mobile

Im very skeptical about food quality at Friendlys chains due to so many going down hill the past few years but my children like the ice cream. We stopped not expecting quality food but are pleasently surprised. I ordered a bacon chicken ranch salad and...More

Thank Melissa T
Reviewed 1 April 2017 via mobile

U should try to go to friendly when you want some good food and ice cream very helpful hostess and understanding with situations

Thank brysonchung93
Reviewed 19 December 2016 via mobile

Went to Friendly's to meet friends who came from out of town. When I arrived I ordered a soda and as I tried to explain to server to place my order first because I had to go to work, he walked away. When he returned...More

Thank R2641LFjamieh
Reviewed 26 November 2016 via mobile

Here's your local traditional family owned ice cream parlor that you can't miss if you visit Springfield Amazing multiple ice cream flavors and more

Thank 56Jun
Reviewed 25 October 2016 via mobile

The food was hot and there was plenty of it. I ate during the week so it was half off. The hash browns were kind of plain. I would have liked them more seasoned or with cheese. Overall it was good. I'll eat there again.

Thank k555athy
Reviewed 14 May 2016 via mobile

Decided to stop in after a great day at Easthampton townwide tagsale. .Thanks Easthampton. First came the wrong food. So only one of us was eating out of a party of 3..wait..wait..wait some more.. Mind you there were only 4 other tables occupied. FINALLY got...More

Thank everlastinggifts
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Restaurant Details

Restaurant features
Seating, Waitstaff, Wheelchair Accessible
Location and Contact Information
  • Address: 65 Sumner Ave, Springfield, MA 01108-2301
  • Location: United States  >  Massachusetts (MA)  >  Springfield
  • Phone Number: +1 413-737-8719
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