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The Cheesecake Factory

11800 W Broad St, Richmond, VA 23233-1064
+1 804-364-4300
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  • Excellent39%
  • Very good32%
  • Average15%
  • Poor9%
  • Terrible5%
Travellers talk about
“cheesecake” (148 reviews)
“salad” (26 reviews)
“burger” (19 reviews)
Closed Now
All hours
American, Vegetarian Friendly, Vegan Options, Gluten Free Options
€€ - €€€
11800 W Broad St, Richmond, VA 23233-1064
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Reviews (324)
Traveller rating
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Time of year

1 - 10 of 318 reviews

Reviewed 6 days ago via mobile

Great food with an extensive menu. Many great dishes!!! We went with our son, his wife, and our grandson. Many great dishes to choose from.

Thank Cindy R
Reviewed 4 weeks ago via mobile

We love coming to the restaurant; but you have to come at "off" times to avoid a 3 hours wait - yes 3 HOURS. On our most recent visit we arrived at 3pm for lunch/dinner, we were seated right away and our server was awesome,...More

1  Thank Nikita12043
Reviewed 4 weeks ago

We have had two poor experiences in a row at this location. The quality comes no where near matching the premium prices. The atmosphere always is quite noisy. Food is nothing remarkable and certainly does not reflect the lofty descriptions on the menu of the...More

Thank Anthony H
Reviewed 4 weeks ago via mobile

We have eaten a Cheesecake factory several times. The experience has always been good. The food portions are large even for me, can you say I need a box? The good news is that they pride themselves on their extensive menu. The bad news is...More

Thank hikerbill
Reviewed 24 May 2017

Everything about my visit was magnificent: the food, the service, the ambience. My Chinese chicken salad was beyond belief. My sister took a picture of me with my mouth fallen open in amazement when I saw the salad. The server's recommendation of the Godiva chocolate...More

Thank 695cynthiar
Reviewed 8 May 2017

Ate here last week while in Richmond on business. The food was great and the wait staff was awesome. I would recommend giving it a try.

Thank jonilynn86
Reviewed 8 May 2017 via mobile

Second time going here within about 6 months. Food is average/good. We have had two different female waitresses the last two times we have ate here. Both have been absolutely awful. May 7th visit we sat for about 15 mins before she ever came over...More

Thank Scott J
Reviewed 23 April 2017 via mobile

Really loved eating here. Friendly staff, good food, large portions so bring your appetite. I ordered four cheese pasta and it was delicious. Menu items are a little pricey but worth it and the best Cheesecake I've ever tried. Had a kind of long wait...More

Thank Krystal L
Reviewed 18 March 2017 via mobile

The atmosphere is lovely, the service can be much better. I waited an hour and half for my full course meal. I asked the waitress for a a tropical drink. The waitress brought me a strawberry martini drink instead. Never ask me, once I was...More

Thank Alicia S
Reviewed 18 March 2017

I was surprised that I liked it so much, actually. I don't usually care for chain restaurants but this one was really good. I had the shrimp louie salad and my guy had a burger. We shared a piece of a vanilla and chocolate mousse...More

Thank Tgriff3
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Questions & AnswersAsk a question
Trish S
DO I need reservations for party of 5?
20 February 2016|
Answer Show all 4 answers
Response from mommapiep175 | Reviewed this property |
They don't take reservations. Sorry
Terry W
I would like to know when is the best time to come on a Saturday?
14 July 2015|
Answer Show all 4 answers
Response from IRISHhms | Reviewed this property |
I always think the best time is in between regular mealtimes. For instance, go around 3:00 or 3:30 pm. It's too late for lunch and too early for dinner (for most people), but you probably won't have to wait for a table and... More
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Restaurant Details

Rating summary
  • Food
  • Value
Average prices
Brunch, Breakfast, Lunch, Dinner, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Television
Good for
Child-friendly, Groups, Special Occasion Dining, Kids, Business meetings
Open Hours
10:00 - 23:00
11:30 - 23:00
11:30 - 23:00
11:30 - 23:00
11:30 - 23:00
11:30 - 00:30
11:00 - 00:30
Location and Contact Information
  • Address: 11800 W Broad St, Richmond, VA 23233-1064
  • Location: United States  >  Virginia (VA)  >  Richmond
  • Phone Number: +1 804-364-4300
  • E-mail
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