Tried to order on line and got thru the entire order w/entering my credit card, and it kicked me out saying grill not open and couldn't connect. So we walked over to the market and waited at the counter for them to open. When the...crew showed up they immediately grouched out to people in line to "go order on line." We told them we tried and got rejected because grill wasn't open, so they signed in to the register and said "ok, go order on line." We said we left our laptop & phone at home so just wanted to order on site. They said they'd take orders "sometime" after opening but would first process on-line orders. So, we stood in line for 20 more minutes (after opening) and watch them toast bread, but still not start any fish. And they'd already instructed other customers that if they had ordered on line, they should go out to the street counter and wait for their order. By 20 minutes after opening they were finally willing to take counter orders, but it was obvious we wouldn't be getting our food for another 30-40 minutes at best.
Rude and definitely NOT customer oriented, we can't think of a single nice thing to say about the 2 staff except to say they were probably overwhelmed AS USUAL, which means management just doesn't care about staff or customers.
Eventually, and I do mean eventually, we got our food to go and returned home. At this point we were so irritated, offended, and hungry that it really didn't matter how good the food might have been. Can't think of any bites that would have tasted good at this point. Will NEVER return here again, and would tell everyone we know to avoid this place. If its chowder you hunger for, go to Pike Place Chowder (either at the market or a few blocks away in an office building).More
