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The Cheesecake Factory

10260 Midtown Pkwy, Jacksonville, FL 32246-7408
+1 904-998-9511
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Overview
  • Excellent47%
  • Very good31%
  • Average14%
  • Poor5%
  • Terrible3%
Travellers talk about
“cheesecake” (286 reviews)
“salad” (48 reviews)
“bread” (32 reviews)
Closed Now
Hours
CUISINES
Italian, American, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
€€ - €€€
RATINGS
Food
Service
Value
Atmosphere
LOCATION
10260 Midtown Pkwy, Jacksonville, FL 32246-7408
All Details
Write a ReviewReviews (791)
Traveller rating
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1 - 10 of 745 reviews

Reviewed 6 days ago via mobile

Was seated immediately, very nice atmosphere and the hostess was very nice. Our server acted as if he was in a rush, which it was not busy and after watching him stand right next to us talking to an obvious off the clock coworker who...More

Thank Chrissy S
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 days ago

Thank you for bringing this to our attention, Chrissy. We are terribly sorry for the service that you received during your visit! Our staff should have been much more attentive and please know that we will address this with them. Thanks again and we hope...More

Reviewed 2 weeks ago via mobile

From the ambience to the staff to our drinks and food, everything was amazing! Cheesecake Factory never disappoints no matter what city I visit. Thank you for always providing such a wonderful overall experince.

Thank tiffanytolbert7
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 week ago

Hi Tiffany, Thank you for your review. We're glad to hear that you enjoyed your experience and we look forward to your next visit!

Reviewed 2 weeks ago via mobile

We hardly think of Cheesecake Factory when we want to eat something out because it’s so expensive for the kind of food you get. But hubby and other daughter were out of town so I decided we would treat ourselves to a movie in and...More

Thank 401katharineg
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 weeks ago

Hello. We are truly sorry for this experience with picking up your to-go order! Our team should have better communicated to you about the status of your order and please be sure that we will address this with them. Thank you for your patience and...More

Reviewed 3 weeks ago via mobile

I was in Jacksonville for my birthday and went to The Cheesecake Factory. The staff were absolutely fantastic and decorated by slice of cake and did a little birthday performance - really was a highlight of my day. They have a great selection of foods...More

Thank Chandni D
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 weeks ago

We hope you had a wonderful birthday, Chandni! We're glad you enjoyed the service our team provided during this visit. Thanks for the feedback, and we hope to see you back soon!

Reviewed 4 weeks ago via mobile

Went to lunch and each of us tried small plates to share. Some new items we hadn’t tried and we were all pleased, except we didn’t really like the beet and goat cheese salad. Service was great and the food was delicious. We were there...More

Thank FamilyU86
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 weeks ago

Thank you for your review! We're glad to hear you enjoyed your experience with us! We look forward to your next visit!

Reviewed 4 weeks ago via mobile

Best choices of variety of desserts after your main course if you so desire. You'll leave satisfied not paying so much out of pocket. 😁💜

Thank Charles B
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 weeks ago

Thank you so much for your review, Charles! We're glad to hear you enjoyed your meal and dessert. We look forward to your next visit!

Reviewed 3 September 2018 via mobile

Waited forever to be seated (no big deal). But when we finally did get seated, the utensils awaiting us were filthy and waited WAAY to long just for drinks... when the server eventually came back to get our food order, we paid for the drinks...More

Thank Christina D
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 6 September 2018

Hi Christina, We are so sorry for this experience with us! Our staff should provide exceptional service no matter when you choose to dine with us, and ensure the restaurant is thoroughly clean throughout the day. We will be sure to address this with them...More

Reviewed 28 August 2018 via mobile

Wow. Unbelievable. From start to finish. You have to try it. Extensive menu offerings. Came for lunch. Lunch special, Renee. Turkey or Chicken Salad with soup and salad. Amazing. Soup special chile chicken tortilla never tasted anything like it. Chopped salad the best. Love that...More

Thank michelle c
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 29 August 2018

Thank you so much for this review, Michelle. We're very happy you had such a wonderful time with us! We look forward to seeing you back again soon to enjoy some more of our cheesecake!

Reviewed 27 August 2018 via mobile

The food here is amazing and the service is great. The atmosphere is amazing. Prices are a little high for the portions but the taste is worth it!

Thank Lynn E
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 28 August 2018

Hi Lynn. Thank you for your review. We're glad to hear that you enjoyed your experience and we look forward to your next visit!

Reviewed 20 August 2018

Our large group with children stopped for lunch before heading out to shop at St. Johns Center. Salads are large, chilled nicely, and full of great veggies. You cannot go wrong here b/c the menu is large, there's a great variety, and if you don't...More

Thank GoThere88
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 30 August 2018

Thank you so much for this review. We're very happy you had such a wonderful time with us! We look forward to seeing you back again soon!

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Ask a question
Questions & Answers
dan w
19 January 2017|
AnswerShow all 10 answers
Response from Mo H | Reviewed this property |
I did not see any dogs or other animals within the restaurant.
1
Vote
dan w
19 January 2017|
AnswerShow all 8 answers
Response from Victor L | Reviewed this property |
can't say for sure they,do have outside seating they may accommodate?
1
Vote
mcdriscoll
23 July 2016|
AnswerShow all 2 answers
Response from jet_engine_guy | Reviewed this property |
I believe so...give them a call
-1
Votes
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Lunch, Dinner, Brunch, After-hours
Restaurant features
Takeout, Outdoor Seating, Seating, Waitstaff, Parking Available, Valet Parking, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Bar Scene, Groups, Special Occasion Dining, Child-friendly, Kids
Open Hours
Sunday
10:00 - 23:00
Monday
11:00 - 23:00
Tuesday
11:00 - 23:00
Wednesday
11:00 - 23:00
Thursday
11:00 - 23:00
Friday
00:00 - 00:30
11:00 - 00:30
Saturday
10:00 - 00:00
Location and Contact Information
  • Address: 10260 Midtown Pkwy, Jacksonville, FL 32246-7408
  • Location: United States  >  Florida (FL)  >  Jacksonville
  • Phone Number: +1 904-998-9511
Description
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
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