We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Cheesecake Factory

10260 Midtown Pkwy, Jacksonville, FL 32246-7408
+1 904-998-9511
Website
Share
Save
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Overview
  • Excellent47%
  • Very good31%
  • Average14%
  • Poor5%
  • Terrible3%
Travellers talk about
“cheesecake” (292 reviews)
“salad” (48 reviews)
“chicken” (33 reviews)
Open Now
10:00 - 23:00 Hours
CUISINES
Italian, American, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
€€ - €€€
RATINGS
Service
Food
Value
Atmosphere
LOCATION
10260 Midtown Pkwy, Jacksonville, FL 32246-7408
All Details
Write a ReviewReviews (772)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1 - 10 of 726 reviews

Reviewed 2 days ago via mobile

I was there with our management team for lunch. The food was good but overpriced. The issues we had is the staff was so unfriendly it was embarrassing. The waitress was almost rude when my general manager asked a question on the menu. Waitress said...More

Thank msgtmon
Reviewed 5 days ago via mobile

I love this restaurant! It has a huge menu, but you should not fill up on the main course! Make sure you save room for cheesecake!

Thank Brandi T
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded today

Thank you so much for this review, Brandi. We're happy you had a wonderful time with us! We look forward to seeing you again soon to enjoy more of our cheesecake!

Reviewed 1 week ago

As always the Cheesecake Factory was awesome, we were visiting from south Florida, ended up going very late 10:30: they were very accommodating, didn’t rush us at all, we closed them down.

Thank mary-ellen a
Reviewed 1 week ago via mobile

If you love Cheesecake this is the place to go the variety is great and that's not all they have a great menu. I love the steak Diane and chicken Madeira combo. Another favorite is shrimp and chicken gumbo. You should try it out.

Thank larich14140
Reviewed 1 week ago via mobile

Never disappointed! Heather was a great Server and BEautiful personality! She was nervous, in training, But she did good! My Granddaughter loved it!!

Thank Queen W
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 week ago

Thank you for your review, we're glad you enjoyed the service you received during this visit! We look forward to your next visit!

Reviewed 2 weeks ago via mobile

I always pick this place b/c of the variety of plates in the menu as well as the deserts. In this restaurant specifically I had a bad experience starting at the parking lot. The restaurant doesn’t have an effective way to dispose of left overs...More

Thank Kenneth S
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 week ago

Hi Kenneth, We would like to speak with you a bit more about the experience you described. Please contact us by going to this webpage - http://www.thecheesecakefactory.com/connect and click "General Questions" from the Contact Category menu. Thank you!

Reviewed 4 weeks ago via mobile

I have never been impressed with their food. Think I got a salad that was ok but I love the cheesecake. The godiva chocolate and chocolate mousse are my favorite. My son loves the banana cream cheesecake also. I say eat somewhere else and come...More

Thank marilynmonroe8383
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 weeks ago

Thank you for your review. We're so happy to hear that you enjoy our cheesecake! If there is ever anything that disappoints you, please let our manager know and we will do whatever we can to make it right. We hope to see you back...More

Reviewed 5 weeks ago via mobile

Love the ahi tuna tartare with fresh avacodo. Also tried the meatloaf and chicken parmesan pizza. Very good! Can't wait to try the key lime mango cheesecake. Got it to go!

Thank Marilyn T
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 weeks ago

Thank you for your review, Marilyn. We're glad to hear that you enjoyed your experience and we look forward to your next visit!

Reviewed 6 June 2018 via mobile

While the food was ok, the restaraunt features typical Jacksonville, FL service attitude-slow, unfriendly, depressed looking team of servers. Also, bad smell in the dining room.

Thank DIOGENES L
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 5 weeks ago

Hello. We are very sorry for this experience with our staff! We'd like to speak with you more, so please visit our website’s Contact Us page. Select “General Questions” from the menu and allow us a few days to get back to you. Thank you!

Reviewed 4 June 2018 via mobile

We had supper here last night. We assumed with it being a weekend night that we would never get in and get a seat. But we didn't have to wait at all. We ordered immediately and food was delivered promptly. The madeira sauce was a...More

Thank MomiTo3Boys
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 6 June 2018

We are so sorry that you had this experience with us at our location. Our staff should have been much more attentive with your order. Next time, if there is anything that can be improved, please let our managers know so we can make things...More

Nearby
Nearby HotelsSee all 134 hotels in Jacksonville
Homewood Suites by Hilton Jacksonville-South/St. Johns Ctr.
714 reviews
.32 km away
Extended Stay America - Jacksonville - Southside - St. Johns Towne Center
35 reviews
1.38 km away
Sheraton Jacksonville
97 reviews
1.50 km away
Residence Inn Jacksonville Butler Boulevard
240 reviews
1.66 km away
Nearby Restaurants
Ted’s Montana Grill
219 reviews
.18 km away
Kilwins Ice Cream & Chocolates Shoppe
91 reviews
.10 km away
Maggiano's Little Italy
687 reviews
.15 km away
Nearby Attractions
St Johns Town Center
317 reviews
.19 km away
SweetnCheesy Gourmet Popcorn
7 reviews
3.83 km away
Beach Boulevard Flea Market
14 reviews
3.45 km away
Morocco Shrine Auditorium
11 reviews
2.15 km away
Ask a question
Questions & Answers
dan w
19 January 2017|
AnswerShow all 10 answers
Response from Mo H | Reviewed this property |
I did not see any dogs or other animals within the restaurant.
1
Vote
dan w
19 January 2017|
AnswerShow all 8 answers
Response from Victor L | Reviewed this property |
can't say for sure they,do have outside seating they may accommodate?
1
Vote
mcdriscoll
23 July 2016|
AnswerShow all 2 answers
Response from jet_engine_guy | Reviewed this property |
I believe so...give them a call
-1
Votes
Improve this listing

Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Lunch, Dinner, Brunch, After-hours
Restaurant features
Takeout, Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Valet Parking, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Special Occasion Dining, Local cuisine, Child-friendly, Kids, Bar Scene, Groups
Open Hours
Sunday
10:00 - 23:00
Monday
11:00 - 23:00
Tuesday
11:00 - 23:00
Wednesday
11:00 - 23:00
Thursday
11:00 - 23:00
Friday
00:00 - 00:30
11:00 - 00:30
Saturday
10:00 - 00:00
Location and Contact Information
  • Address: 10260 Midtown Pkwy, Jacksonville, FL 32246-7408
  • Location: United States  >  Florida (FL)  >  Jacksonville
  • Phone Number: +1 904-998-9511
Description
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing