We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Get directions
730 Skymarks Dr, Jacksonville, FL 32218-7247
+1 904-757-2148
Website
Today
10:30 - 22:00
Open now
See all hours
Hours:
Mon - Fri 10:30 - 22:00
Sat - Sun 11:00 - 22:00
More Info
Add Photo Write a Review

40 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 39: English reviews
Level Contributor
11 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
Reviewed 4 weeks ago via mobile

I would always come to this pollo tropical but I am never coming back ! No more yuca and the quality of the food and service have gone really down. To bad I use to love this place.

Helpful?
Thank Plg007159
yorktown, United States
Level Contributor
36 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
Reviewed 4 weeks ago

The food is bland, the portions are good and the prices are inexpensive. Fast pleasant service and they will make you smile

Helpful?
Thank Alex L
Level Contributor
84 reviews
41 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
Reviewed 24 January 2017 via mobile

This is a great change from the everyday fast food. Different, inexpensive and delicious. Love the chicken sandwich combo.

Helpful?
Thank Tina S
Jacksonville, Florida
Level Contributor
76 reviews
43 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
Reviewed 17 January 2017

Customer service was great. I gave it "average" due to the speed and number of times it took the cashier to get my order correct.

Helpful?
Thank FINEANDFOXXY4U
Level Contributor
84 reviews
41 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
Reviewed 14 November 2016

The food is delicious and very reasonable. Eaten here several times and it's always been good. Budget friendly.

Helpful?
Thank Tina S
Jacksonville, Florida
Level Contributor
507 reviews
261 restaurant reviews
common_n_restaurant_reviews_1bd8 255 helpful votes
Reviewed 6 November 2016

Wow, this place is good! I ordered the Tropic Chop with chicken, yellow rice, black beans and veggies and it only took a couple of minutes for my buzzer to buzz. Once I had my plate, I went to the sauce & condiments bar where I chose the hot sauce to top off my lunch. Really yummy and I intend... More 

Helpful?
Thank MrEdnWilbur
Kingsland, Georgia
Level Contributor
10 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
Reviewed 26 October 2016

I went to lunch with a friend who was all the raves about Pollo Tropical and I said I would be the judge of that. The food was delicious and the staff was very friendly and efficient. I will be stopping through more often.

Helpful?
Thank Americanbeachlover
LOS ALTOS
Level Contributor
80 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 51 helpful votes
Reviewed 10 October 2016

The first time we ordered a family meal with a whole chicken for $13.99, which is a little bit better than Costco's $5 rotisserie chicken. After we paid, the cashier said to do a short review online to get a code which could be redeemed for a free meal next visit. It turned out the code was for a buy... More 

Helpful?
Thank LenaCDoll
2 reviews
Reviewed 20 July 2016

This was my first time visiting so I asked an employee what was popular. He suggested an item where you choose a variety of different choices in different steps to complete your order. I forget what its called but I chose chicken, brown rice and black beans. We had a pretty big group, yet our food was prepared very timely.... More 

Helpful?
Thank Felicia D
Columbia, South Carolina
Level Contributor
14 reviews
6 restaurant reviews
Reviewed 13 July 2016

We had been driving all day and we're just getting to our hotel in Jacksonville at 10:30. I called to see if they were still open and sweet girl said I will fix your dinners and wait on you. Food and service great!

Helpful?
Thank iwanttobeqmermaid

Travellers who viewed Pollo Tropical also viewed

Jacksonville, FL
Jacksonville, FL
 

Been to Pollo Tropical? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Improve this listing

Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
    Atmosphere
    4.5 of 5 bubbles
Cuisine
Caribbean, Fast food, American, Latin
Meals
Lunch, Dinner
Restaurant features
Takeout, Seating, Wheelchair Accessible
Good for
Kids, Child-friendly, Cheap Eats
Open Hours
Sunday
11:00 - 22:00
Monday
10:30 - 22:00
Tuesday
10:30 - 22:00
Wednesday
10:30 - 22:00
Thursday
10:30 - 22:00
Friday
10:30 - 22:00
Saturday
11:00 - 22:00
Location and Contact Information
  • Address: 730 Skymarks Dr, Jacksonville, FL 32218-7247
  • Location: United States  >  Florida (FL)  >  Jacksonville
  • Phone Number: +1 904-757-2148

Questions & Answers

Questions? Get answers from Pollo Tropical staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?