We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shake Shack

366 Columbus Ave, New York City, NY 10024-5109
+1 646-747-8770
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
  • Excellent46%
  • Very good38%
  • Average13%
  • Poor2%
  • Terrible1%
Travellers talk about
“burger” (408 reviews)
“fries” (214 reviews)
“chocolate shake” (16 reviews)
Closed Now
American, Fast food
366 Columbus Ave, New York City, NY 10024-5109
All Details
Write a ReviewReviews (1,539)
Traveller rating
Traveller type
Time of year
  • More languages

1 - 10 of 646 reviews

Reviewed 2 weeks ago

Love Shake Shack! The 3 of us had a late lunch on a TUE. Two ShackBurgers and fries, plus a double ShackBurger.

Date of visit: November 2018
Thank RonT540
Reviewed 3 weeks ago via mobile

Great franchise by the king of New York cuisine, Danny Meyer. A must stop on any visit to NYC is any Shake Shack location, and there are many. A burger you wont forget for a price that wont break the bank. Family of five with...More

Date of visit: November 2018
Thank Kurt C
Reviewed 4 weeks ago

Huge queue, got a new name, no place to sit down, but everything was worth it for the taste of their burgers. The best ever! Here the bread is tiny while the burger itself is big. More of this!!

Date of visit: October 2018
Thank KongHans1
Reviewed 10 November 2018 via mobile

We had a smoke shack burger, strawberry shake, and shakemeister ale beer. The burger and shake were outstanding. The beer was also good. I have been to multiple shake shack locations in a few different cities and they are all delicious.

Date of visit: November 2018
Thank jonesfam8182
Reviewed 10 November 2018

The food was amazing, felt a little overpriced but probably because our expectations were that of a fast food joint. We were very pleased with our meals.

Date of visit: August 2018
Thank awoods09
Reviewed 6 November 2018 via mobile

Visited while on holiday from England. Wish we hadn’t. The girl who was serving the food had a bad attitude. Worse service we received while being in NY. Sad to say this will be my first & last visit to a shake shack if this...More

Date of visit: October 2018
Thank Gingerbox
Reviewed 3 November 2018

We first tried Shake Shack in Philadelphia and loved the food we got, especially the "special" fry sauce. This particular SS in New York had the same burger choices which are good burgers, but no fry sauce which was a disappointment. Certainly a step up...More

Date of visit: October 2018
Thank Mark L
Reviewed 3 November 2018

Sorry, but I find these over-rated. That said, if you like Shake Shack ... well, you won't be disappointed with this one.

Date of visit: August 2018
Thank Inspire664472
Reviewed 28 October 2018 via mobile

Went there because we had to try one of the highly touted regional burger places. I am an In n Out lover from the west coast, but have to say that Shake Shack was excellent!! The double Smokeshack was super and the fries were fantastic!!...More

Date of visit: October 2018
Thank bmorris1929
Reviewed 25 October 2018

After a wait of 15 minutes, I placed my order and was given a "buzzer" that would go off when my order was ready. After another 20 minutes, I picked up the order and walked across the street to eat on a park bench since...More

Date of visit: October 2018
Thank OldCajun
Upper West Side
Nestled between Central Park and the Hudson River, the
Upper West Side offers iconic architecture and a
quiet, residential respite from the buzzing energy of
downtown. Along Central Park West are many of the
city’s most iconic apartment buildings, as well as the
American Museum of Natural History, which has been
welcoming visitors to its historic exhibit halls for
over 140 years. Culture fans will love Lincoln Center,
Nearby HotelsSee all 492 hotels in New York City
The Amsterdam Inn
111 reviews
.31 km away
The Lucerne Hotel
2,605 reviews
.35 km away
Excelsior Hotel
2,282 reviews
.35 km away
Arthouse Hotel New York City
6,493 reviews
.38 km away
Nearby Restaurants
249 reviews
.26 km away
393 reviews
.18 km away
Patsy's Pizza--74th Street
283 reviews
.25 km away
Nearby Attractions
American Museum of Natural History
23,157 reviews
.24 km away
Beacon Theatre
341 reviews
.37 km away
New-York Historical Society Museum & Library
744 reviews
.27 km away
Hayden Planetarium
394 reviews
.25 km away
Ask a question
Questions & Answers
Alexis Z
11 November 2018|
AnswerShow all 2 answers
Response from travchef | Reviewed this property |
Sorry, I don’t know. Please contact the restaurant.
Chauntelle M
27 May 2016|
AnswerShow all 4 answers
Response from IItravelers | Reviewed this property |
Very close to Central Park. Grap your food and you can walk the one block to the park. Enjoy your meal.
Improve this listing

Restaurant Details

Rating summary
  • Food
  • Value
Average prices
US$5 - US$20
Lunch, Dinner, After-hours
Restaurant features
Street Parking, Wheelchair Accessible, Serves Alcohol, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Accepts Discover, Takeout, Seating, Highchairs Available, Free Wifi, Accepts Credit Cards
Good for
Local cuisine, Child-friendly, Kids
Open Hours
10:30 - 23:00
10:30 - 23:00
10:30 - 23:00
10:30 - 23:00
10:30 - 23:00
10:30 - 23:00
10:30 - 23:00
Location and Contact Information
  • Address: 366 Columbus Ave, New York City, NY 10024-5109
  • Location: United States  >  New York (NY)  >  New York City>  > Upper West Side
  • Neighbourhood: Upper West Side
  • Phone Number: +1 646-747-8770
  • E-mail
Shake Shack is a modern day "roadside" burger stand serving the most delicious burgers, fries, hot dogs, frozen custard, beer, wine and more.
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing